• Job Description

  Req#: 13882

  Company

  Alaska Airlines

  The Team

  This Customer Service Agent (CSA) Air Freight role works in a warehouse environment assisting customer with cargo needs such as answering inquires, computing cargo rates, initiate and complete cargo bookings, and security screenings. This is a union represented position.

  Role Summary

  This Customer Service Agent (CSA) Air Freight role works in a warehouse environment assisting customer with cargo needs such as answering inquires, computing cargo rates, initiate and complete cargo bookings, and security screenings. This is a union represented position.

  Key Duties

  • Assist customers with shipping needs (e.g. answering inquires, computing cargo rates, initiate and complete cargo bookings) in a warehouse environment
  • Process airway bills.
  • Provide cargo rates and tracking information to customers.
  • Perform computer and paperwork tasks.
  • Perform duties in varying capacities at the direction of management to ensure complete customer satisfaction.

  Additional Details

  Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they’re not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).

  Job-Specific Experience, Education & Skills

  Required

  • A minimum of 2 years of customer service or community service experience.
  • Possess excellent communication skills (verbal and written).
  • Typing speed of at least 25 WPM.
  • Able to participate in paid training.
  • Ability to consistently lift 50 lbs.
  • Must be able to bend, stoop, squat, reach and grasp.
  • Ability and willingness to work a non-traditional shift as needed (e.g., nights, weekends, holidays).
  • Ability to learn and operate a computerized cargo system.
  • Ability to adapt to performing work according to set procedures.
  • Ability to work in a fast-paced environment.
  • Ability to communicate in English.
  • High school diploma or equivalent.
  • Minimum age of 18.
  • Must be authorized to work in the U.S.

  Airport SIDA Badge Requirements

  Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

  Job-Specific Leadership Expectations

  Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

  Starting Rate

  USD $19.98/Hr.

  Bonus

  Total Rewards

  Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

  • Free stand-by travel privileges on Alaska Airlines & Horizon Air
  • Comprehensive well-being programs including medical, dental and vision benefits
  • Generous 401k match program
  • Quarterly and annual bonus plans
  • Generous holiday and paid time off

  For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

  FLSA Status

  Non-Exempt

  Employment Type

  Full-Time

  Regular/Temporary

  Regular

  Requisition Type

  Frontline

  Apply by 7:00 PM Pacific Time on

  2/18/2025

  Location

  Anchorage

  Regulatory Information

  Equal Employment OpportunityWe are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.

  Government Contractor & Department of Transportation (DOT) Regulations

  Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn.

  I:

  Y - AS FL

• About the company

  Alaska Airlines is a major American airline headquartered in SeaTac, Washington, within the Seattle metropolitan area.

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