Join us as a Customer Service & Operations Analyst

• Working in anti-money laundering, you’ll be part of the Senior Management Sign-Off team and you’ll use your technical financial crime knowledge to apply rationale to decision-making on complex cases
• You’ll focus on material risks, the impact on our risk appetite and overall adherence to the operational risk framework
• Take on a new challenge and thrive in a role where you’ll receive great career development opportunities through relevant training programmes

What you’ll do

Day-to-day, you’ll provide your subject matter expertise oversight to the first line of defence on material risks and their impact on risk appetite and overall adherence to the operational risk framework for senior management sign-off.

Alongside this, you’ll deliver successful outcomes to analyse, assess and provide projects or change initiatives, while enabling the design of architecture, business processes, technology and data solutions.

Your top priorities will include:

• Suggesting areas of customer or business focused improvement in your daily processing
• Reviewing processing errors to identify trends and our training needs and helping with the development and maintenance of business continuity plans
• Supporting a collaborative team that specialises in anti-money laundering to deliver successful customer and business outcomes
• Assisting with business processes and procedures and understanding the needs of our customers and bank
• Providing credible challenges to senior business management, business teams and policy standard owners on the effective management of operational risk

The skills you’ll need

To be successful in this role, you’ll need a financial crime risk management or regulatory background, project management skills that involve complex processes and technology issues and an understanding of operating processes and the application of risk management principles.

In addition, you’ll need knowledge of how to work with anti-money laundering processes and procedures and an awareness of trends, policies and regulations. You’ll also be able to work to deadlines with a high level of attention to detail.

Furthermore, you’ll need:

• An understanding of the financial services industry and its customers
• Good written and verbal communication and senior stakeholder management skills
• A clear track record of delivery
• Influencing and conflict resolution skills, coupled with the ability to view the impact of issues from a wider perspective

Hours

Job Posting Closing Date: