Employer Industry: Software Development

Why consider this job opportunity:
- Salary up to $65,000 annually
- Fully remote working arrangements for flexibility
- Comprehensive health and benefits package including medical, dental, and vision coverage
- Opportunities for professional growth through access to learning resources, training, and mentorship
- Generous paid time off and flexible scheduling to promote work-life balance
- Collaborative and supportive work culture where your ideas are valued

What to Expect (Job Responsibilities):
- Provide front-line customer support via live chat, email, phone, and remote screen sharing
- Assist customers with how-to questions related to Daylite and Billings Pro software
- Troubleshoot technical issues and provide billing support, including inquiries about invoices and payments
- Log and track customer issues with detailed documentation
- Identify patterns in customer inquiries and escalate technical trends to Quality Assurance and Engineering teams

What is Required (Qualifications):
- Strong technical mindset with a passion for helping customers
- Deep familiarity with macOS and iOS ecosystems
- Exceptional communication skills, with the ability to empathize and respond to customer frustrations
- Ability to take initiative and solve problems independently
- Understanding of small business operations and the challenges they face

How to Stand Out (Preferred Qualifications):
- Experience using Marketcircle products such as Daylite and Billings Pro
- Familiarity with support tools like HelpScout and TeamViewer
- Knowledge of technical tools such as PSQL/SQLite and Graylog
- Previous customer service experience in a technical support role
- Strong organizational skills and adaptability in a fast-paced environment

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