NHS
Customer Service Apprentice - Virtual Ward
This job is now closed
Job Description
- Req#: C9216-25-0831?language=en&page=619&sort=publicationDateDesc
- Self-motivated with a cheerful disposition
- GCSEs Grade A-D/3-9 in Maths and English or Functional Skills level 2 in Maths and English
- Self-motivated with a cheerful disposition
- GCSEs Grade A-D/3-9 in Maths and English or Functional Skills level 2 in Maths and English
Job summary
To provide clerical, administration and reception support to the Virtual Ward admin Coordinators. This is an apprenticeship training role where you will complete tasks which are mentioned in this job description and this will increase throughout your apprenticeship journey. This job role will be a supervised and you will be allowed time to complete your apprenticeship during your working hours.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
This post is part of a professional multi-skilled team working within the Virtual Ward Team. The key responsibilities of this role are the efficient receptionist and administration duties with strict adherence and compliance to the Trust Access Policy.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Details
Date posted
25 June 2025
Pay scheme
Other
Salary
£14,722 a year £14,722 Per Annum
Contract
Apprenticeship
Duration
15 months
Working pattern
Full-time
Reference number
216-AM-M7278534-AP
Job locations
Derriford Hospital
Derriford Road
Plymouth
PL6 8DH
Job descriptionJob description
Job responsibilities
The jobholder would be trained on the job through a combination of instruction and practice and by attending Case note, Data Protection and iPMS training.
To ensure that a firm understanding is obtained of Trust Waiting List & Access policies and be able to work to this guidance.
To ensure that all administration processes are dealt with in accordance with trust policies..
To ensure that a clear understanding is obtained surrounding Data Quality, Data Protection and Patient Information Management System (iPMS) and be able to work within these guidelines at all times.
To ensure that an Individual Performance Review is obtained from the Clinical Administration Manager on an annual basis.
To ensure that any loose documents are filed in the appropriate section and to tidy and repair damaged Health Record Folders.
To complete referral forms for treatment with Urgent care nursing team
To attend meetings with all levels of staff to provide updates and any required changes.
To attend all safety briefings in the morning and afternoons.
Give admin support during AGP and Registrar patient reviews
To assist in informal training by showing other members of staff or NVQ students the job as requested.
To receive and deal with confidential telephone enquiries from patients and be able to handle patients complaints. Patients may be anxious or difficult to communicate with and there may also be language barriers.
To request hospital Health Record Folders from central storage in time to ensure adequate preparation.
For further details please see attached JD&PS.
Job responsibilities
The jobholder would be trained on the job through a combination of instruction and practice and by attending Case note, Data Protection and iPMS training.
To ensure that a firm understanding is obtained of Trust Waiting List & Access policies and be able to work to this guidance.
To ensure that all administration processes are dealt with in accordance with trust policies..
To ensure that a clear understanding is obtained surrounding Data Quality, Data Protection and Patient Information Management System (iPMS) and be able to work within these guidelines at all times.
To ensure that an Individual Performance Review is obtained from the Clinical Administration Manager on an annual basis.
To ensure that any loose documents are filed in the appropriate section and to tidy and repair damaged Health Record Folders.
To complete referral forms for treatment with Urgent care nursing team
To attend meetings with all levels of staff to provide updates and any required changes.
To attend all safety briefings in the morning and afternoons.
Give admin support during AGP and Registrar patient reviews
To assist in informal training by showing other members of staff or NVQ students the job as requested.
To receive and deal with confidential telephone enquiries from patients and be able to handle patients complaints. Patients may be anxious or difficult to communicate with and there may also be language barriers.
To request hospital Health Record Folders from central storage in time to ensure adequate preparation.
For further details please see attached JD&PS.
Person SpecificationPerson Specification
Experience
Essential
Qualifications
Essential
Experience
Essential
Qualifications
Essential
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Plymouth NHS Trust
Address
Derriford Hospital
Derriford Road
Plymouth
PL6 8DH
Employer's website
https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
University Hospitals Plymouth NHS Trust
Address
Derriford Hospital
Derriford Road
Plymouth
PL6 8DH
Employer's website
https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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