Industry: Building Products Manufacturer

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Why consider this job opportunity:
- Competitive compensation and benefits packages, including medical, dental, vision, and basic life insurance
- Up to 15 days of vacation leave annually, ten paid holidays, and various company benefit programs
- Opportunities for career advancement and professional growth within the company
- Positive work environment that values teamwork, creativity, and continuous improvement
- Commitment to making quality products and creating safe and sustainable environments

What to Expect (Job Responsibilities):
- Receive and resolve customer inquiries in a timely manner through phone, web, email, or social media
- Problem-solve and conduct research to provide the best solutions to customer inquiries by collaborating with various departments
- Contact customers to address delivery issues and ensure high levels of customer satisfaction
- Monitor requested work, prepare customized correspondence, and make outbound calls as needed
- Advocate for customers and escalate issues when necessary

What is Required (Qualifications):
- Passionate about providing exceptional customer experiences
- Strong phone presence and listening skills
- Proficiency in MS Office (Outlook, Word, Excel)
- Ability to work independently with minimal oversight while also being a team player
- Comfortable in a fast-paced environment and open to change and growth
- Ability to quickly learn new software, systems, processes, and products
- Excellent organizational, time management, and problem-solving skills
- Excellent interpersonal skills and product technical skills

How to Stand Out (Preferred Qualifications):
- Associate degree with a minimum of 3 years of experience in a customer-facing support role (or 5+ years of experience in lieu of a degree)
- Typing speed of 40+ words per minute
- CRM (Salesforce) and ERP systems experience

#CustomerService #ProblemSolving #Teamwork #TimeManagement #BuildingProducts

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