Mouser Electronics
Customer Service Assistant (Munich)
This job is now closed
Job Description
- Req#: 17009
- Responsible for processing orders
-
- Accepting, tracking and controlling orders
- Entering orders into the internal ERP system
- Processing orders in compliance with customs regulations in foreign trade
- Accepting, processing and coordinating customer enquiries via live chat and email
- Checking and following up on delivery deadlines
- Working closely with the internal interfaces of the Credit department and the parent company in the USA
- Coordinate customer enquiries with the corresponding inventory in the individual departments
- Creating, checking and, if necessary, procuring order-relevant documents
- Recording new customers and continuous maintenance of master data in the ERP system
- Supporting our customers throughout the ordering process and advising them on our product range
- Collaborating with other departments to best meet the customers’ needs
- Successful completion of vocational training or a comparable qualification
- At least one year of relevant experience in customer service; interest and enthusiasm about data entry and customer contact via email and live chat is an advantage
- Service-orientated mentality and high standards of quality
- Results-oriented work ethic, reliable and analytical approach to work, as well as negotiation skills
- Excellent communication skills in German and English, both written and spoken; other languages are advantageous
- Confident in MS-Office; experience with other programs is an advantage
- Enjoy working efficiently with a motivated, international team
- Competitive salary with good social benefits (vacation allowance, contribution to saving benefits).
- Access to numerous discounts via our Corporate Benefits Portal.
- An international, innovative, and friendly working environment.
- Open communication and cooperation.
- Freedom to work independently.
- Subsidised "EGYM Wellpass" membership.
- 55% Discount on the DB Deutschland-Ticket.
- Free fruit, drinks and snacks.
- Free German course.
- Regular staff events.
We continue to grow. Grow with us!
For the expansion of our international team in Munich we are looking for a motivated and dedicated
Customer Service Assistant (m/f/d)
for the next possible start date.
What to expect:
What we are looking for:
What we offer:
The position is located in our Munich office:
Mouser Electronics Inc.
Elsenheimerstr. 11
80687 Munich
GermanyPlease note, that as of December 2023, our office will be located under the following address:
Mouser Electronics Inc.
Hybrid.M Building
Hanauer Str. 26
80992 Munich
If you are a highly motivated individual with the desire to be part of Mouser Electronics and meet the challenges of our rapidly growing business needs, then apply online with your salary expectations and earliest possible starting date. For questions please contact us at jobs.emea@mouser.com.www.mouser.com
#LI-BB1
Category:Sales/Customer Service
About the company
Mouser Electronics is committed to providing the newest semiconductors and electronic components, as well as award-winning customer service and support. Our Facebook page is geared to supply you, the design engineer, Maker, STEM Educator and DIY en...
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