• Job Description

  Req#: 484867
  ABOUT US:

  Direct Relief, a humanitarian aid organization, active in more than 100 countries and all 50 US states and territories, is improving the health and lives of people affected by poverty and/or emergencies. Direct Relief has built its reputation over 70 years, consistently earning top recognition from independent charity evaluators. We are the 3rd largest US charity and Forbes recently ranked Direct Relief #5 in their top 100 Charities. Charity Navigator awarded Direct Relief a perfect score of 100. Direct Relief’s vision is to be the world’s leading, most transparent, and most efficient provider of charitable medical resources to people most in need of assistance. Direct Relief is a nongovernmental, nonsectarian, and not-for-profit provider to people and communities regardless of politics, religious beliefs, ethnic identity or ability to pay.

  Direct Relief is seeking a Customer Service Associate to join our team.

  SUMMARY:

  The Customer Service Associate is responsible for supporting Direct Relief by covering the front reception desk in a friendly, professional manner. This position serves as the face and voice of Direct Relief. It is essential that the individual possesses the professionalism, graciousness, and gratitude of the organization to each person who calls or visits the facility.

  SPECIFIC DUTIES AND RESPONSIBILITIES:

  The following duties and responsibilities are those considered to be essential but do not represent all job functions that may be required to be performed by this position. Other comparable duties and responsibilities may be assigned as needed.

  Office Administration

  • Answer phone / Greet visitors
  • Open and close the main office area
  • Open all mail; sort and distribute (and appropriate follow-through); Accept UPS/Fedex parcels (delivered from warehouse) and distribute
  • Maintain current agency information in Outlook and SharePoint
  • Check Info Account, respond and forward messages as needed, update & delete emails accordingly, and track potential partner requests as appropriate; clear and distribute voicemail emails
  • Administrative support to Human Resources as needed
  • Maintain visitor management system, volunteer and intern information and hours in the database
  • Manage public inquiries during emergency response efforts
  • Keep lobby area, supply room, and kitchen presentable, stocked, and free of clutter
  • Help with coordination of large internal staff meetings as needed
  • Order office supplies as requested by staff
  • Order office snacks; restock coffee and kitchen supplies as necessary
  • Assist the Finance department in the processing of checks and cash, including taking deposits to the bank, processing online deposits, and receipting walk-in donations
  • Other duties as needed

  QUALIFICATIONS, KNOWLEDGE, AND SKILLS:

  • Bachelors’ degree or equivalent work experience
  • Excellent organizational and interpersonal skills
  • Excellent oral and written communication skills
  • Ability to interact well with a wide variety of people
  • Ability to multi-task with poise and confidence
  • Nonprofit or international health experience desired
  • Computer proficiency with emphasis in Word, Excel, Outlook, PowerPoint, and SharePoint
  • Must have valid CA driver’s license
  • Submit to alcohol/drug test and have a clear background check

  Team members of Direct Relief enjoy a complete and generous benefit package including company paid health, dental, vision, and life insurance, holidays, sponsored gym membership, 401k programs, paid Maternity and Paternity leave, and state of the art facility.

• About the company

  " The organization is headed by an independent Board of Directors and President and CEO, Thomas Tighe.

Notice