Employer Industry: Banking and Financial Services

Why consider this job opportunity:
- Salary up to $20.00 per hour, with eligibility for approved overtime and a $1.00/hr shift premium after 6:00 pm
- Comprehensive benefits package including medical, dental, vision, and 401(k) with employee match
- Generous paid time off: 17 days of PTO, 5 days of Short-Term Disability, and 11 paid holidays annually
- Opportunity to work in a supportive and professional contact center environment
- Flexibility to work a non-traditional schedule, including evenings and holidays

What to Expect (Job Responsibilities):
- Respond to and resolve customer inquiries related to bank products and services
- Build and maintain strong customer relationships while providing exceptional service
- Collaborate with other departments to address customer issues and improve processes
- Maintain professionalism in communication with customers and colleagues
- Manage multiple tasks effectively in a fast-paced environment

What is Required (Qualifications):
- High school diploma or GED required
- Minimum of one year of customer service experience required
- Ability to work independently and manage time effectively
- Strong written and verbal communication skills
- Proficiency in using Microsoft Office and standard office equipment

How to Stand Out (Preferred Qualifications):
- Experience in a contact center environment
- Previous customer service experience within a banking or financial institution
- Sales experience is a plus
- Ability to work flexible hours, including evenings and holidays

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