Customer Service Associate

Full-time Regular

Clerical

Eagan, MN, US

This full-time, front-line position is accountable for freight order data entry, appointment scheduling and working directly with our Customer Service Representatives to develop customer relationships. As CSA’s develop their skills, ideally they would grow into the CSR role.

Responsibilities & Accountabilities:

• Obtain daily pickup and delivery appointments with customers, shippers and receivers
• Registering customer orders (logistics needs) into our computer system with accurate, timely information
• Tracking and tracing all load assignments to ensure accuracy of pick up and deliver for time-sensitive freight
• Collect, document, and pass on accurate information to/from carriers/drivers and team members
• Create and manage tracking and tracing reports as required by customers and team members
• Document and communicate operational issues to team members and managers
• Assist with required operational and administrative load management requirement
• Assist in accurately completing accessorial billing items to ensure timely invoicing to the customer
• Assist in training new team members.
• Provide back up to fellow team members as needed.

Ideal candidates for this position will have:

• HS diploma, college degree preferred
• Strong customer service and communication skills
• High attention to detail and strong work ethic
• Competitive attitude and innovative nature
• Enthusiasm and high energy
• Ability to work in a fast paced, multi-tasking environment.
• Strong computer user skills.
• Ability to resolve problems.

We offer a great salary and benefit package with bonus potential for select positions. If you are looking for a challenging position with a national leading logistics and trucking company, we’d like to hear from you!

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Bay & Bay is equal opportunity, affirmative action, and veteran-friendly employer. We encourage qualified women, minorities, individuals with disabilities, and veterans to apply.