• Job Description

  Req#: 305021

  About Grainger

  Grainger is North America's leading B2B distributor of maintenance, repair, and operating supplies and related services. Our purpose is to keep the world working, which is why more than five million customers across industries like commercial, government, healthcare, and manufacturing rely on us for products and solutions to keep their people safe and their operations running.

  At Grainger, team members have the freedom to be curious. They have the resources to grow and the space to. We understand and celebrate the need to hear, respect and apply unique perspectives to succeed. This is the way forward – the way to boost your career while delivering positive change for all people.

  Position Details:
  Provides superior service by delivering products and services to meet or exceed customer expectations.

  Satisfies needs of our customers, as defined by the Grainger Edge through the Grainger Principles.

  You Will:

  • Assists customers by providing the best solution; efficiently utilizing all available resources, channels and tools for account selection, product identification, order placement, order management, and pricing and invoice, discrepancies.
  • Assist customers with order placement, through all channels, and recommend accessories to increase sales and customer awareness of product and service capabilities.
  • Resolves pricing situations encountered during customer interactions using current sales policies.
  • Applies credit and return procedures to meet customer expectations while minimizing financial risk for the organization.
  • Actively participates in Company initiatives and supports a culture of continuous improvement by identifying and suggesting process improvements.
  • Works effectively with others in a team-based environment to accomplish organizational goals and to identify and resolve problems.
  • Assists customers in their product selection by sharing vital information from customers with the organization.
  • Represents the “Voice of the Customer” to the Company.
  • Retains an ongoing awareness and understanding of active promotions.
  • Cross references existing products with Grainger product lines.
  • Executes on all company initiatives set forth by organization, i.e… email capture rate, leads, adherence/accessibility to further grow sales.
  • Resolve customers’ challenges by using all skills for account selection, product identification, handle objections and support sales efforts.
  • This job requires you to sit at a desk 4 to 12 hours a day, taking incoming calls and or managing off phone work.
  • Significant daily interaction with customers, other internal team members and members of the sales staff.
  • Work is performed in an office environment with a moderate noise level and regular distractions.
  • Regular use of computer, keyboard and mouse.
  • Ability to work all shifts as well as weekends as needed.

  You Have:

  • Fully Bilingual.
  • 1-2 years in college or equivalent.
  • At least 1-2 year of external Customer Service Experience
  • Able to operate PC based programs.
  • Must feel comfortable working in a dynamic, team-based environment where priorities are continually.
  • changing.
  • Able to follow verbal and written instructions with supervision within specified time frames.
  • Understands our primary product offerings and service capabilities.
  • Able to identify problems and offer alternative solutions and/or course of action on available resources.
  • Demonstrates consistent, dependable, on-time performance.
  • Demonstrates a commitment to providing superior customer service.
  • Conveys information clearly and concisely.
  • Professional in appearance, attitude and action.

  Our Benefits:

  • Medical, dental, vision, and life insurance coverage starts day one.
  • Paid time off (PTO) days and 6 company holidays per year.
  • 6% 401(k) company contribution each pay period.
  • Employee discounts, parental leave, and more.

  DE&I Statement:
  ‘At Grainger, we are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.’.

• About the company

  W W Grainger, Inc. is an American Fortune 500 industrial supply company founded in 1927 in Chicago by William W.

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