Mr. Cooper

Customer Service Associate I (Remote) - Lewisville, TX- February 12, 2024


Pay$17.00 / hour
LocationLewisville/Texas
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 021407
      Employer Industry: Mortgage Services

      Why Consider this Job Opportunity:
      - Competitive hourly rate of $17.00
      - Eligible for monthly bonuses and incentive rewards
      - Comprehensive 6-week paid virtual training with provided equipment
      - Opportunity for career advancement through the Cooper Climbers program
      - Relaxed and casual work environment
      - Generous benefits package, including team member mortgage loan program, student debt repayment program, and tuition reimbursement

      What to Expect (Job Responsibilities):
      - Handle 40-50 inbound/outbound (dialer collection) calls daily
      - Assist customers with payment arrangements, escrow inquiries, and various other issues
      - Educate customers about Mr. Cooper's benefits, such as Paperless, Mobile App, Web, and IVR services
      - Work with customers who are 0-30 days behind on their mortgage to resolve delinquent payments

      What is Required (Qualifications):
      - 1 or more years of customer service experience
      - Must reside within 60 miles of the office location
      - Availability to work within the specified hours of operation

      How to Stand Out (Preferred Qualifications):
      - None mentioned

      #MortgageServices #CustomerService #CareerAdvancement #CompetitivePay #TrainingProvided

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      Whether you are considering buying your first home or ready to refinance your 12th, Mr. Cooper is here to guide you through the process. Let's get you home.

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