Employer Industry: Mortgage Services

Why consider this job opportunity:
- Hourly rate of $15.00, with eligibility for monthly bonuses and incentive rewards
- Team member mortgage loan program and down payment assistance program
- Comprehensive 6-week paid virtual training with provided equipment
- Flexible work environment with a casual dress code
- Opportunities for career advancement through the Cooper Climbers program
- Paid time off and paid holidays, along with market-based health insurance for medical, dental, and vision

What to Expect (Job Responsibilities):
- Answer 40-50 inbound/outbound calls daily to assist customers
- Provide information on payment options, escrow items, and general mortgage inquiries
- Discuss customer benefits such as Paperless, Mobile App, Web, and IVR services
- Assist customers who are 30 days or less due on their mortgage payments
- Collaborate with teammates to enhance customer service experiences

What is Required (Qualifications):
- Minimum of 6 months of customer service experience
- Minimum of 6 months of call center experience
- Must reside within 60 miles from the office location
- Attendance is required for the first 90 days of training
- Availability to work during operational hours: Monday - Thursday 7 am – 8 pm, Friday 7 am - 7 pm, and Saturday 8 am - 12 pm

How to Stand Out (Preferred Qualifications):
- Previous experience in the mortgage or financial services industry
- Strong problem-solving skills and ability to handle customer inquiries effectively
- Familiarity with mortgage processes and terminology
- Excellent verbal communication skills
- Ability to thrive in a fast-paced environment

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