• Job Description

  Req#: a2cdrhsf4vlx
  Support exhibitors and create great event experiences as a Customer Service Associate
  Are you a proactive problem-solver with a passion for customer service? The Expo Group is seeking a Customer Service Associate to provide frontline support to customers across multiple channels. Based in Las Vegas, Nevada, or Orlando, Florida, this role is essential in ensuring a seamless experience for exhibitors and event participants while contributing to revenue growth and payment processing.
  
  Ability to travel is required, which could include 14-18 days at one time in the continental United States. Overtime hours may be available as the schedule requires or while traveling.
  
  In this role, you will:
  • Serve as the first point of contact for customers via phone, email, live chat, text, and in person.
  • Provide prompt and professional assistance, addressing inquiries and offering product or service information.
  • Identify and resolve customer concerns, working to provide effective solutions.
  • Assist customers with placing orders, cancelations, and processing refunds in accordance with department guidelines.
  • Confirm orders and accurately apply them to customer accounts.
  • Update and maintain customer records as needed to ensure accuracy.
  • Address and de-escalate customer concerns with professionalism.
  • Recognize when issues need to be escalated and follow appropriate procedures to involve management or additional support.
  • Work with colleagues, including Customer Service Managers and leadership, to ensure smooth operations and effective problem-solving.
  • Seek guidance from supervisors or team members as needed for complex situations.
  What You Bring to The Expo Group:
  • Educational Foundation: High school diploma required.
  • Experience: 1-2 years of customer service experience required, with trade show industry experience preferred.
  • Key Skills: Strong communication, problem-solving, attention to detail, and ability to work independently in a fast-paced environment.
  • Technical Proficiency: Ability to adapt to new software and technology, with proficiency in Microsoft Office and proprietary event management systems.
  This role requires the ability to sit, stand, crouch, and lift materials (10-40 lbs) throughout the workday. Travel may be required for up to 14-18 days, 5-6 times per year. If you thrive in a fast-paced environment and are passionate about delivering excellent customer experiences, apply now to join our team.
  
  Why Join The Expo Group?
  • Competitive Benefits for Full Time Employees: Enjoy Medical, Dental, Vision, 401(k), and more.
  • Supportive Work Environment: Hybrid position with an emphasis on work-life balance.
  • Commitment to Integrity, Compassion, and Excellence: Bring your best to an award-winning team that values integrity and supports each other's success.
  Ready to join a team that delivers extraordinary experiences?
  Apply today at www.theexpogroup.com/careers and become part of something remarkable.
  
  As part of our commitment to a safe and healthy workplace, The Expo Group has established a drug-free workplace policy. All candidates must pass a drug test prior to employment.
  
  The Expo Group is a trusted exhibition and events partner helping organizations grow their attendee, exhibitor, and sponsorship revenue through the design and execution of unique, compelling, and memorable experiences. The company is headquartered in Irving with offices in Orlando, Chicago, and Las Vegas. Learn more at www.theexpogroup.com.
  
  Only applications received through our website will be considered. For design positions, please also be sure to upload your portfolio or review of your application will be delayed.
  
  The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the company.
  
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• About the company

  The Expo Group is a trusted exhibition and events partner helping organizations grow their attendee, exhibitor and sponsorship revenue through the design and execution of unique, compelling and memorable experiences. The company is headquartered in Dal...

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