• Job Description

  Req#: REF3008D

  Company Description

  Are you ready to shift gears and accelerate your career? Do you have experience as a delivery driver or in a customer facing role and want to take your career to the next step? The Walker Auto & Truck Customer Service Associate is the day-to-day primary contact for our customers. You will learn to provide real-time solutions, while focusing on delivery and part replenishment. If this possibility excites you, we want to hear from you!

  Job Description

  The Customer Service Associate (CA) has maximum customer exposure and positively represents Walker Auto & Truck as our main parts delivery expert. The CA must foster a culture of professionalism and parts expertise, ensuring that customers have the right part at the right time. Customer service is what separates Walker from our competition, and the CA works every day to accomplish this mission. When not interacting with customers, the CA assists with core store operations and maintains all duties as assigned to the Delivery Deliver role. The CA builds on the Walker foundation of customer service and will have opportunities for continued growth within our store operations.

  ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Deliver The Ideal Customer Experience:
  • Positively greet all customers when you enter their shop, or as they enter our store
  • Serve as a contact for customers. Listen, take notes, and address the customer’s needs quickly
  • Maintain strong product knowledge of auto parts, warranties, promotions, and current sales programs
  • Partner with all members of Walker Auto & Truck when product/service issues arise
  • Communicate realistic estimated delivery times to customers for all products. Utilize and promote the shuttle system for a product within inventory at other locations
  • Represent Walker Auto Stores with passionate customer care and follow up and present a professional appearance when calling on customers

  Support Store Success:

  • Ensure accurate and prompt part delivery
  • Process customer orders with a high degree of accuracy
  • Utilize Delivery Dispatch to increase efficiency in every delivery
  • Build partnerships with customers
  • Be a positive contributing team member
  • Adhere to all safety requirements
  • Assist with all assigned store responsibilities (core and defects, inventory, retail upkeep, and cleaning)
  • Wash & maintain vehicle appearance
  • Timely submit vehicle reports & gas receipts
  • Perform any other duties deemed necessary by store manager
  • Increase Sales Opportunities and Maximize Revenue:
  • Maintain meaningful business relationships with a wide variety of customers
  • Share in ownership of stock order sales process
  • Present new products and services and enhance existing customer relationships
  • Demonstrate an understanding of customer needs and tailor approach to individual customers
  • Adhere to the delivery schedule to customers and actively assist customers with parts
  • Serve as in-the-field problem solvers and promptly resolves customer issues
  • Assist teammates in resolving issues to meet and exceed customer service expectations
  • Provide training to customers to utilize ProLink effectively

  
  
  Customer Service Associate

  • Continuously Develop KNOW HOW
  • Participate in NAPA and Walker sales programs
  • Stay up to date on all services, products, and parts available through Walker Auto & Truck
  • Actively participate in in-store training opportunities, including but not limited to NAPATraining.com, TAMS knowledge, cataloging, Paylocity, PartsPRO and outside vendors

  Qualifications

  The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education and/or Experience:
  • High School Diploma or equivalent
  • Proven customer service experience
  • Knowledgeable in current technology including tablets, computers, Microsoft Office
  • Industry experience preferred with basic knowledge of parts and auto services
  • License/Certification: Valid NC Driver’s License

  Additional Information

  All your information will be kept confidential according to EEO guidelines.

  Please visit our website at www.walkerautostores.com/careers to apply!

• About the company

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