• Job Description

  Req#: R19514
  Employer Industry: Financial Services
  
  Why consider this job opportunity:
  - Salary up to $45,000, plus the ability to earn a 5% bonus
  - 6 weeks of paid virtual training to enhance your skills
  - Opportunity to work in a customer-focused and consultative team environment
  - Strong emphasis on career growth within a stable and ethical organization
  - Work remotely with flexible scheduling options (no weekends required)
  - Be part of a diverse and inclusive culture that values employee contributions
  
  What to Expect (Job Responsibilities):
  - Build rapport with customers, ask probing questions, and create a best-in-class experience while resolving requests on the first contact
  - Educate customers about their annuity contracts and services
  - Independently handle problems while seeking guidance in complex situations
  - Manage time effectively to meet department service level expectations
  - Utilize multiple systems and tools to achieve established goals, including customer experience and call handling metrics
  
  What is Required (Qualifications):
  - 1+ year of customer service experience or an undergraduate degree in lieu of experience
  - High School Diploma or GED
  - Ability to work any 8-hour shift within operational hours, from 8 am to 8 pm Eastern Time, Monday to Friday
  - Wired high-speed internet connection required (no Wi-Fi)
  - Strong communication skills and a passion for learning
  
  How to Stand Out (Preferred Qualifications):
  - 2+ years of customer service experience
  - Proficiency with Microsoft Office Suite
  - Bilingual in Spanish is a plus
  - Experience with insurance or annuity servicing financial products, hospitality, or retail sales with a high degree of direct consumer contact
  - Ability to thrive in a fast-paced, metric-driven environment while multitasking effectively
  
  #FinancialServices #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  The Massachusetts Mutual Life Insurance Company, also known as MassMutual, is a Springfield, Massachusetts-based life insurance company. MassMutual provides financial products such as life insurance, disability income insurance, long term care insurance, retirement/401 plan services, and annuities.

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