Industry: Insurance Company in the Operations - Insurance Operations space

Why consider this job opportunity:
- Competitive pay and bonus structure
- Comprehensive job benefits including tuition reimbursement, paid volunteer days, and generous paid time off
- Opportunity for career advancement within the company
- Customer-centric focus with a low effort experience for customers
- Ability to work from home

What to Expect (Job Responsibilities):
- Serve as the first point of contact for customers with complex financial needs
- Provide excellent customer service and act as an advocate for participants
- Learn and retain technical information related to various plans and products
- Utilize technology to enhance customer self-service and improve processes
- Troubleshoot challenges across multiple channels and provide tailored solutions for customers

What is Required (Qualifications):
- Strong people skills and a proven record of dependability
- Four-year college degree strongly preferred
- Knowledge of the financial services industry is a plus
- Proficiency with keyboard and window-based applications, including the Internet
- Excellent communication skills, both oral and written
- Ability to work well independently and in a team environment
- Strong organizational and prioritization skills
- Flexibility to work within the Eastern Time Zone

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role
- Familiarity with financial wellness concepts
- Active listening skills and a passion for delivering top-quality service
- Ability to think like the customer and identify their needs
- Proven self-motivation skills

#Insurance #CustomerService #FinancialWellness #RemoteWork #CareerOpportunity

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