Cigna
Customer Service Associate Representative - Accredo - Remote
This job is now closed
Job Description
- Req#: 23013636
At employer, we offer a rewarding opportunity for individuals looking to join a dynamic team and make a positive impact on the lives of others. As a Customer Service Associate Representative, you will play a vital role in providing excellent service to our customers and ensuring the smooth delivery of our therapies. Join us in our mission to improve health and increase vitality for millions of people.
What you'll do:
- Identify and resolve problems related to package delivery inquiries/tracking, including return and rerouting shipments.
- Assist patients/customers with inquiries regarding UPS, FedEx, and USPS domestic and international shipments.
- Identify and report trends/problems, providing resolution or escalating historical customer data to therapy teams/management.
- Conduct trending and cost analysis of gross product loss events.
- Maintain clear and concise documentation for each transaction and provide follow-up with therapy team/management.
What you need to do the job:
- High School Diploma or equivalent.
- 1 plus year of experience within customer service/call center.
- Extensive knowledge of Microsoft Windows Applications (Word, Excel, Outlook) for data entry and analysis.
- Excellent time-management and multitasking skills.
- Strong written and verbal communication skills.
- Availability to work Monday-Friday, 9:00 AM - 6:00 PM.
If working from home, a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload is required.
Additional Information:
- Evernorth Health Services, a division of The Cigna Group, is an equal opportunity employer.
- Reasonable accommodation for the application process is available upon request.
- The employer has a tobacco-free policy.
- Candidates in certain states who use tobacco/nicotine may not be considered for employment unless they enter a qualifying smoking cessation program prior to starting their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.About the company
Cigna is an American worldwide health services organization based in Bloomfield, Connecticut.
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