LanceSoft
Customer Service Associate
Pay$18.00 - $21.00 / hour
LocationSpringdale/Arkansas
Employment typeOther
This job is now closed
Job Description
- Req#: 25-218736
- The Customer Service Associate CSA has primary responsibility for managing the relationship between the carrier, customer and sales groups with respect to their assigned accounts.
- The CSA manages this relationship by becoming intimately familiar with the customer’s organization, product needs processes and procedures and partnering with the Sales team to provide the highest level of customer service to all accounts.
- Serves as the primary contact between Supply Chain and the assigned external customers.
- Responsible for all aspects of the relationship including analyzing incoming emails and determining a prompt resolution.
- Establishes and maintains positive, effective relationships with key internal contacts; UTILIZES SEVERAL DISPATCH SYSTEMS (TES, LME, FOUR KITES, OTR) AND EXTERNAL SCHEDULING SYSTEMS (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, etc) TO PROBLEM SOLVE FOR ALL BUSINESS UNITS; maintains knowledge of all internal policies procedures and software applications; maintains knowledge of external customers organizational structure, procedures and all other pertinent information
- Bachelor's degree or equivalent work experience in customer service or transportation/logistics.
- Customer service beyond call center required and dispatch experience in transportation/logistics is a plus.
SM001
Customer Service Associate
Springdale, AR- 72762
Shift Timings : Sun-Tues/every other Saturday 7.30 PM – 7.30 AM
Pay Rate: $ 18.00/hr - $21.00/hr
Summary:
About the company
Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization, and a pioneer in providing premium end-to-end Global Workforce Solutions and IT Services to diverse clients across various domains.