Fullstack Academy
Customer Service Associate
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Job Description
- Req#: B6B0EEE232
Employer Industry: Online Education and Training
Why consider this job opportunity:
- Salary up to $50,000 per year
- Opportunity for career advancement in a rapidly growing company
- Work remotely from anywhere in the U.S.
- Join a mission-driven team focused on professional upskilling and digital education
- Supportive and collaborative work environment
- Engage with a diverse range of learners and help them succeed in their educational journeys
What to Expect (Job Responsibilities):
- Conduct regular outbound calls to learners to welcome them and remind them of upcoming classes
- Follow up with inactive or at-risk learners to understand their challenges and offer support
- Provide clear and empathetic guidance to help learners navigate their educational journeys
- Log all learner interactions and status updates in the CRM (e.g., Salesforce)
- Collaborate with internal teams to address learner needs and share feedback for improvement
What is Required (Qualifications):
- 1–2 years of experience in customer support, customer service, or learner engagement roles
- Strong spoken and written communication skills with a clear, friendly phone presence
- Self-motivated with a learner-first mindset and high attention to detail
- Ability to multitask, manage time effectively, and work independently in a remote setup
- Comfortable working in the EST time zone, morning 8 AM to 4 PM
How to Stand Out (Preferred Qualifications):
- Experience using CRM tools like Salesforce, HubSpot, or similar platforms
#OnlineEducation #CustomerSupport #RemoteWork #CareerGrowth #LearnerEngagement
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Fullstack Academy is a top-ranked coding bootcamp with campuses in NYC, Chicago, and online. Want to become a professional software developer? Check us out!
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