Employer Industry: Telecommunications

Why consider this job opportunity:
- Salary starting at $16.40/hr + uncapped commissions for sales goals
- Employee discounts up to 50% on eligible services and products
- Paid time off and holidays, with 1 week of PTO after 6 months and 2 weeks after the first year
- Comprehensive benefits package including medical, dental, and vision coverage
- Paid parental leave and tuition reimbursement program
- Flexible remote work opportunity with provided equipment

What to Expect (Job Responsibilities):
- Handle customer interactions (calls, chats, emails) in a fast-paced environment
- Accurately resolve issues related to service, billing, payments, and collections
- Explain bills and product features clearly to customers
- Troubleshoot basic problems and escalate to higher support when necessary
- Build customer confidence and loyalty by effectively resolving issues

What is Required (Qualifications):
- Strong customer focus and work ethic
- Adaptability and problem-solving skills
- Attention to detail
- Ability to work a flexible schedule, including nights and weekends
- Previous experience in customer service or sales is preferred

How to Stand Out (Preferred Qualifications):
- Experience in wireless sales or call center environments
- Familiarity with telecommunications products and services
- Proven track record of meeting sales goals
- Strong communication and interpersonal skills
- Ability to work independently in a remote setting

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