Blizzard Entertainment
Customer Service Champion (Remote: CA or TX)
This job is now closed
Job Description
- Req#: R023379
Employer Industry: Video Game Development
Why Consider this Job Opportunity:
- Salary up to $30.77 Hourly
- Opportunity for career advancement and growth within the organization
- Remote work opportunity in California or Texas
- Supportive and inclusive work environment
- Chance to work with iconic video game franchises
- Competitive benefits package
What to Expect (Job Responsibilities):
- Regularly handle complex customer contacts in all contact channels within the business
- Provide support to the Customer Service team on a global scale
- Assist external vendors through Help Desk Contacts and share best practices
- Provide regular reporting and feedback on customer-impacting issues
- Maintain knowledge in key areas of CS operations and product policies
What is Required (Qualifications):
- Previous experience in supporting others and handling critical issues
- Excellent metric results demonstrating a player-centric approach
- Expert knowledge of Customer Service workflows and processes
- Strong organizational skills and problem-solving abilities
- Availability to work any shift and handle multiple support channels
How to Stand Out (Preferred Qualifications):
- Strong growth mindset
- Fluency in a non-English language
- Experience supporting other areas of the business
- Ability to coach and mentor others
- Prior involvement in customer service-related duties
#VideoGameDevelopment #CustomerService #CareerOpportunity #RemoteWork #CompetitivePay
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Blizzard Entertainment, Inc. is an American video game developer and publisher based in Irvine, California.
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