• Job Description

  Req#: 5260

  Who is Federated Insurance?

  At Federated Insurance, we do life-changing work, focused on our clients’ success. For our employees, we provide tremendous opportunities for growth. Over 95% of them believe our company has an outstanding future. We make lives better, and we’re looking for employees who want to make a difference in others’ lives, all while enhancing their own.

  Federated’s culture is grounded in our Four Cornerstones: Equity, Integrity, Teamwork, and Respect. We strive to create a work environment that embodies our values and commitment to diversity and inclusion. We value and respect individual differences, and we leverage those differences to achieve better results and outcomes for our clients, employees, and communities. Our top priority in recruitment and development of our next generation is to ensure we align ourselves with truly exceptional people who share these values.

  What Will You Do?

  We are looking to add new teammates to join our growing Customer Service Coordinator team! As a Customer Service Coordinator you will work with a select group of sales representatives supporting and servicing Federated customers and prospects. By phone, you will answer questions, fulfill service requests, and identify, collect and research information to ensure a quality product is provided. We are looking for someone with exceptional customer service skills, polished and energetic phone skills, problem solving and prioritizing skills combined with a genuine desire to create an exceptional customer service experience for our clients. No prior insurance experience is necessary - we provide excellent training.

  Additional Qualifications Needed:

  • Two-year degree or equivalent experience
  • Prefer a minimum of three years' customer service experience; prefer one year in a call center or inside sales environment
  • Strong computer skills with proficiency in Office programs and an ability to work in multiple applications
  • Ability to successfully complete the training program; including learning about Property & Casualty and Life/Disability insurance concepts and coverages
  • Self-motivated with a high degree of personal responsibility. Juggles multiple competing priorities and tasks.
  • Demonstrated problem-solving skills with attention to detail

  You will go through a 10-week classroom training program that begins on Monday, August 11th 2025. Training will take place in our Owatonna office. The hours during training are 7:30 am – 4:00 pm. Hours after training are 8:30am - 5:00 pm.

  Customer Service Coordinator pay range is $24.40 - $33.00. Starting salary will be $24.40.

  What We Offer

  We offer a wide variety of ways to support you as a whole, both professionally and personally. Our commitment to your growth includes opportunities for internal mobility and career development paths, inspiring excellence in performance and ensuring your professional journey thrives. Additionally, we offer exceptional benefits to nurture your personal life. We understand the importance of health and financial security, offering encompassing competitive compensation, enticing bonus programs, cost-effective health insurance, and robust pension and 401(k) offerings. To encourage community engagement, we provide paid volunteer time and offer opportunities for gift matching. Discover more about Federated and our comprehensive benefits package: Federated Benefits You.

  Employment Practices

  All candidates must be legally authorized to work in the United States for any employer. Federated will not sponsor candidates for employment visa status, such as an H1-B visa. Federated does not interview or hire students or recent graduates with J-1 or F-1 visas or similar temporary work authorization.

  If California Resident, please review Federated's enhanced Privacy Policy.

• About the company

  Federated Mutual Insurance Company is a direct writer of property and casualty insurance products headquartered in Owatonna, Minnesota.

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