Blue Cross and Blue Shield of Kansas
Customer Service Drug Program Specialist
This job is now closed
Job Description
- Req#: R2025695
Employer Industry: Healthcare Insurance
Why consider this job opportunity:
- Salary up to $33.80 per hour
- Incentive pay program (EPIP) available
- Comprehensive health, vision, and dental insurance
- Generous paid parental leave, caregiver leave, and fertility/adoption assistance
- Opportunities for professional growth through ongoing training and development programs
- Dynamic work environment with a focus on teamwork and collaboration
What to Expect (Job Responsibilities):
- Support internal customer service clients by answering drug-related questions and coordinating with other areas to resolve inquiries
- Identify opportunities to improve customer experience relating to drug benefits and report issues to management and relevant teams
- Serve as a Subject Matter Expert (SME) on drug-related topics for customer service
- Communicate formulary changes, recalls, and other drug-related updates to customer service
- Review and provide feedback on utilization management programs and related communications
What is Required (Qualifications):
- High school diploma or equivalent
- Minimum of two years of experience working with drug inquiries, including knowledge of drug utilization management programs and claims adjudication
- Effective communication skills for relationship building and guidance
- Strong analytical and problem-solving skills
- Basic mathematical skills to assist with dosage and quantity concerns
How to Stand Out (Preferred Qualifications):
- Previous experience in the pharmaceutical industry
#HealthcareInsurance #CustomerService #CareerGrowth #CompetitiveBenefits #Teamwork
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