Employer Industry: Insurance Services

Why consider this job opportunity:
- Salary up to $26.44 per hour
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and service quality
- Opportunity to work in a dynamic customer service role handling complex issues

What to Expect (Job Responsibilities):
- Handle escalated phone calls referred by front-line customer service departments
- Research and make decisions on escalated transactions and reinstatement requests
- Triage or respond to emails from internal departments and make appropriate decisions
- Conduct quality reviews of customer service calls and transactional items
- Identify customer service issues and trends, recommending procedural changes for improvement

What is Required (Qualifications):
- Florida Insurance license (2-20 or 20-44)
- High School diploma required; college education preferred
- Minimum of 3 years’ recent Florida homeowners insurance experience in an agency or underwriting setting
- Strong analytical and critical thinking abilities
- Excellent written and oral communication skills

How to Stand Out (Preferred Qualifications):
- Bilingual, English-Spanish is a plus
- Experience in training and procedural documentation

#InsuranceServices #CustomerService #CareerOpportunity #CompetitivePay #InsuranceExperience

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.