Florida Peninsula Insurance
Customer Service Escalation Specialist
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Job Description
- Req#: 277092
Employer Industry: Insurance
Why consider this job opportunity:
- Salary up to $26.44 per hour
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and retention
- Involvement in quality reviews and system improvement initiatives
What to Expect (Job Responsibilities):
- Handle escalated phone calls referred by the front-line customer service team
- Research and make decisions on escalated endorsements
- Assess and determine reinstatement for policies canceled due to non-payment
- Respond to and triage emails from internal departments, making appropriate decisions
- Identify trends in customer service and processing issues, recommending procedural changes
What is Required (Qualifications):
- Valid Florida Insurance License (2-20 or 20-44)
- High school diploma is required; college education is preferred
- Minimum of 5 years of current experience in Florida homeowners insurance, either in an agency or underwriting setting
- Advanced knowledge of Florida homeowners coverage, industry challenges, and basic underwriting practices
- Strong analytical and critical thinking skills with the ability to think strategically
How to Stand Out (Preferred Qualifications):
- Bilingual in English and Spanish is preferred
- Experience or education in training and procedural documentation is a plus
#Insurance #CustomerService #CareerOpportunity #CompetitivePay #RemoteWork
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
We know Florida. It’s where we’ve grown up, where we have worked, where we have played, where we’ve bought houses and started families. It’s our home. This is why we strive to keep a financially sound company, with an excellent track record. We a...
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