• Job Description

  Req#: R-147444

  Kick Start Your Customer Service Career with Aviva

  Customer Service Expert - Starting salary between £25,400 – £29,0 28 (depending on hours, location, skills and experience)

  
  Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract which has an enhanced salary of up to £ 32,571 .

  Allocated shift pattern between 08:30 – 17:30 Monday – Friday

  If you love helping people, this role in our Customer Services team is the perfect opportunity for you to shine. You’ll be trained, supported, and encouraged to become one of our experts who not only help make our customers’ lives a little easier but also help to guide them through the complexities of financial planning. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us.

  A bit about the job:

  You’ll be part of a collaborative and supportive environment where you’ll be empowered to build a rapport with our customers, helping out across our Pension, ISA and Investment portfolio products. Joining our Wealth Business, you’ll be the face of Aviva, a trusted advisor to people from all walks of life, handling calls, admin and digital support in this growing team. You’ll have the opportunity to gain specialist pensions knowledge and skills that will not only serve our customers but can also help to propel your career as a specialist and support your personal financial journey.

  Skills and experience we’re looking for:

  • An empathetic communicator who can build customer relationships
  • Some customer service experience, in a corporate, office, retail, or hospitality setting
  • A quick learner with the ability to understand and apply specialist financial knowledge
  • Experience using Microsoft applications
    

  Please note this job role is not sponsorable under the Home Office points based system.

  What you’ll get for this role:

  Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

  • Starting salary between £25,400 and £29,028 (depending on location, skills, experience, and qualifications) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £ 32,571.
  • Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.
  • Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
  • 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
  • Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
  • Brilliantly supportive policies including parental and carer’s leave
  • Flexible benefits to suit you, including sustainability options such as cycle to work
  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
  • We take your wellbeing seriously with lots of support and tools

  Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

  Aviva is for everyone:

  We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

  We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

  To find out more about working at Aviva take a look here

  We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

  We’d love it if you could submit your application online. If you require an alternative method of applying, please email Peter.Varga@aviva.com

• About the company

  We’re here to protect our 33 million customers from life’s unexpected twists and turns – freeing them from fear of uncertainty. We are one of only a few insurance companies in the world that can provide customers with life, general and health insurance, and asset management in one place – a composite insurer. And we have a unique competitive advantage. Whether we’re protecting them from everyday risks or helping them to save for the future, we put customers at the heart of all we do – creating a bright and sustainable future for our customers, employees and our communities.

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