• Job Description

  Req#: 25-03102
  
  
  Job Description:
  • In this role, you will ensure that customer inquiries are handled in a timely and professional manner, and that our customer service standards are met every day.
  • To be successful in this role, you must have a strong professional background in customer interactions, and a commitment to providing excellent customer service and execution.
  • You should possess excellent communication and organizational skills and must be able to work well in a fast-paced, team-oriented environment.
  Responsibilities:
  • Ability to manage multiple customer accounts.
  • Perform duties related to overall customer service and account management: logistics, contract management, and customer relations.
  • Communicate professionally and effectively, both in writing and verbally to internal and external customers.
  • Effectively manage a large amount of written communication and data while complying with internal and external process.
  • Reviewing contracts, verifying accuracy and resolving discrepancies in line with company rules and guidelines
  • Process order entry from Purchase Orders and create quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel.
  • Ensure compliance with federal policies and current procedures.
  • Utilize enterprise system (SAP)to input or extract material data.
  • Demonstrates proficiency with tools, systems, procedures and processes required to create complex orders.
  • May identify trends, analyze problems and suggest alternatives for assigned tasks.
  • Creates, updates, archives order and customer files, as required via SharePoint and review tools
  • Identifying potential risks contract changes may pose to company.
  • Designing standardized language and guidelines for contracts.
  • Maintain knowledge of Client organization and products to provide the appropriate information and support to customers.
  • Consistently document customer service needs to identify patterns and maintain quality.
  • Performs and assists with special projects as required.
  • Knowledge of the Aerospace industry, SAP, FAR/DFAR knowledge recommended
  Requirements:
  • Typically requires a HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience OR in the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required.
  • Prior Aerospace industry, SAP, FAR/DFAR knowledge recommended
  • SAP experience preferred.
  • Experience reading and interpreting contracts/internal documents.
  • Experience reviewing and approving customer purchase orders.
  Education:
  • HS Diploma or AA/AS Degree
  We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk. Please visit www.zobility.com to learn more.
  Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.
  
  

• About the company

  At RGBSI, we deliver total workforce management, engineering, quality lifecycle management, and IT solutions that provide strategic partnership for organizations of all sizes. We leverage our expertise to fill workforce gaps and deliver full range busi...

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