• Job Description

  Req#: 25612534
  Employer Industry: Healthcare Customer Service
  
  Why consider this job opportunity:
  - Pay rates starting at $13/hr during training, with potential for increases based on program fit
  - Opportunity to make a real difference in members' lives through impactful customer service
  - Work from home with flexibility, provided you reside in Georgia
  - Join a reputable employer with over 30 years of experience in customer experience solutions
  - Supportive and collaborative work environment with a focus on team success
  - Comprehensive training and development to enhance your skills and career progression
  
  What to Expect (Job Responsibilities):
  - Assist customers with healthcare-related inquiries, including insurance plan reviews and appointment scheduling
  - Handle both inbound calls and outbound campaigns to inform customers about changes affecting their services
  - Navigate multiple systems efficiently while communicating with customers
  - Provide empathetic support and solutions to customer concerns
  - Collaborate with team members to ensure high-quality service delivery
  
  What is Required (Qualifications):
  - High school diploma or GED required
  - Ability to type at least 25 words per minute
  - Intermediate to advanced technical proficiency required for system navigation
  - Open availability between 7 am - 2 am EST, 7 days a week
  - Must reside in the state of Georgia
  
  How to Stand Out (Preferred Qualifications):
  - Experience in a customer service role, preferably in healthcare
  - Familiarity with healthcare insurance processes
  - Strong problem-solving skills and ability to remain calm under pressure
  - Excellent verbal communication skills
  - Experience working in a remote environment
  
  #HealthcareCustomerService #RemoteWork #CareerOpportunity #ImpactfulWork #CustomerExperience
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  For over 20 years, we’ve made our Partners’ customers the highest priority. We’ve perfected the art of driving performance and increasing revenue. Above all, we’ve understood from the beginning that your brand relies on us to make a positive first impression, to strengthen relationships and to maximize sales. Trust us to provide premier contact center customer service and sales solutions, all backed by the best technology in the business. Because we aren’t just call center experts. We are an organization of performers. We are entrepreneurs and achievers. We are Results.

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