• Job Description

  Req#: 25615394
  Employer Industry: Customer Experience Solutions
  
  Why consider this job opportunity:
  - Pay rates starting at $13/hr during training, with potential for higher rates based on program fit
  - Opportunity to positively impact members' lives through meaningful interactions
  - Work remotely from home with flexible hours between 7 am - 2 am EST, 7 days a week
  - Join a company with a 30+-year track record in customer experience and a fun, high-performing culture
  - Engage in a role that offers the chance to develop technical skills and proficiency in customer service
  
  What to Expect (Job Responsibilities):
  - Assist customers with healthcare-related inquiries, including insurance plan reviews, appointment scheduling, and finding primary care physicians
  - Handle both inbound calls and outbound campaigns to communicate important changes to members
  - Utilize multiple systems simultaneously while interacting with customers to provide accurate information
  - Maintain detailed records of customer interactions and follow up as necessary
  - Provide exceptional customer service to enhance member satisfaction and loyalty
  
  What is Required (Qualifications):
  - High school diploma or GED required
  - Ability to type a minimum of 25 words per minute
  - Intermediate to advanced technical proficiency in using multiple systems during customer interactions
  - Open availability between 7 am - 2 am EST, 7 days a week
  - Must reside in the state of Kansas
  
  How to Stand Out (Preferred Qualifications):
  - Experience in customer service or healthcare-related fields
  - Familiarity with VoIP technology and customer service software
  - Strong problem-solving skills and the ability to handle sensitive customer situations
  - Demonstrated ability to work independently in a remote environment
  - Excellent communication skills, both verbal and written
  
  #CustomerExperience #HealthcareSupport #RemoteWork #CareerOpportunity #CustomerService
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  For over 20 years, we’ve made our Partners’ customers the highest priority. We’ve perfected the art of driving performance and increasing revenue. Above all, we’ve understood from the beginning that your brand relies on us to make a positive first impression, to strengthen relationships and to maximize sales. Trust us to provide premier contact center customer service and sales solutions, all backed by the best technology in the business. Because we aren’t just call center experts. We are an organization of performers. We are entrepreneurs and achievers. We are Results.

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