• Job Description

  Req#: 25612535
  Employer Industry: Healthcare Customer Service
  
  Why consider this job opportunity:
  - Pay rates starting at $13/hr during training, with variations based on program fit
  - Opportunity to work from home, offering flexibility and convenience
  - Engage in meaningful work that directly impacts customers' lives
  - Join a leading customer experience partner with a strong reputation in the industry
  - Be part of a supportive and collaborative team environment
  - Open availability allows for a dynamic work schedule
  
  What to Expect (Job Responsibilities):
  - Handle inbound and outbound calls regarding healthcare-related inquiries, including insurance plan reviews and appointment scheduling
  - Assist members in finding primary care physicians within their network
  - Provide detailed information about changes that may affect customers
  - Communicate effectively while navigating multiple systems to assist customers
  - Collaborate with team members to ensure exceptional customer service
  
  What is Required (Qualifications):
  - High school diploma or GED required
  - Ability to type at least 25 words per minute
  - Intermediate to advanced technical proficiency for toggling between multiple systems
  - Open availability between 7 am - 2 am EST, 7 days a week
  - Must reside in the state of Missouri
  
  How to Stand Out (Preferred Qualifications):
  - Prior experience in a customer service role, particularly in healthcare
  - Familiarity with VoIP technology and digital communication tools
  - Strong problem-solving skills and ability to handle sensitive customer situations
  - Experience working in a fast-paced environment
  - Excellent multitasking abilities
  
  #HealthcareCustomerService #RemoteWork #CustomerExperience #CareerOpportunity #HealthcareSupport
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  For over 20 years, we’ve made our Partners’ customers the highest priority. We’ve perfected the art of driving performance and increasing revenue. Above all, we’ve understood from the beginning that your brand relies on us to make a positive first impression, to strengthen relationships and to maximize sales. Trust us to provide premier contact center customer service and sales solutions, all backed by the best technology in the business. Because we aren’t just call center experts. We are an organization of performers. We are entrepreneurs and achievers. We are Results.

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