• Job Description

  Req#: 25611797
  Employer Industry: Healthcare Services
  
  Why consider this job opportunity:
  - Pay rates starting at $13/hr during training, with potential for increases based on program fit
  - Opportunity to make a meaningful impact on members' lives through customer support
  - Flexible work-from-home position for residents of Texas
  - Join a company with over 30 years of experience in enhancing customer experiences
  - Supportive and collaborative work environment with a focus on professional growth
  
  What to Expect (Job Responsibilities):
  - Assist customers with a variety of healthcare-related inquiries, including insurance plan changes and appointment scheduling
  - Handle both inbound calls and outbound campaigns to communicate important updates to members
  - Provide detailed reviews and support for members navigating their healthcare needs
  - Collaborate with team members to resolve customer issues effectively
  - Maintain accurate records and documentation of customer interactions
  
  What is Required (Qualifications):
  - High school diploma or GED required
  - Ability to type at least 25 words per minute
  - Intermediate/advanced technical proficiency to manage multiple systems during customer interactions
  - Open availability to work between 7am-2am EST, 7 days a week
  - Must reside in the state of Texas
  
  How to Stand Out (Preferred Qualifications):
  - Experience in a customer service role, particularly in the healthcare sector
  - Familiarity with VoIP technology and virtual communication tools
  - Previous success in managing high call volumes effectively
  - Strong problem-solving skills and ability to work independently
  - Experience with customer relationship management (CRM) software
  
  #HealthcareServices #CustomerSupport #WorkFromHome #CareerOpportunity #ImpactfulWork
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  For over 20 years, we’ve made our Partners’ customers the highest priority. We’ve perfected the art of driving performance and increasing revenue. Above all, we’ve understood from the beginning that your brand relies on us to make a positive first impression, to strengthen relationships and to maximize sales. Trust us to provide premier contact center customer service and sales solutions, all backed by the best technology in the business. Because we aren’t just call center experts. We are an organization of performers. We are entrepreneurs and achievers. We are Results.

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