• Job Description

  Req#: 25615396
  Employer Industry: Healthcare Customer Experience
  
  Why consider this job opportunity:
  - Pay rates starting at $13/hr during training, with potential for higher rates based on program fit
  - Opportunity to make a real impact in members' lives through meaningful customer interactions
  - Flexible work-from-home position, requiring residency in Virginia
  - Supportive and collaborative work environment with a focus on employee well-being
  - Open availability for varied shifts, accommodating work-life balance
  
  What to Expect (Job Responsibilities):
  - Handle inbound and outbound calls regarding member insurance plans and healthcare inquiries
  - Assist members with appointment scheduling and locating primary care physicians within their network
  - Conduct detailed reviews and change requests on member insurance plans
  - Collaborate with team members to resolve customer issues and enhance member satisfaction
  - Utilize multiple systems simultaneously while communicating with customers
  
  What is Required (Qualifications):
  - High school diploma or GED required
  - Ability to type at least 25 words per minute
  - Intermediate to advanced technical proficiency for navigating multiple systems
  - Open availability between 7am-2am EST, 7 days a week
  - Must reside in the state of Virginia
  
  How to Stand Out (Preferred Qualifications):
  - Experience in customer service or healthcare-related fields
  - Familiarity with VoIP systems and digital communication tools
  - Skills in problem-solving and conflict resolution
  - Ability to work effectively in a remote environment with minimal supervision
  
  #HealthcareCustomerExperience #RemoteWork #CustomerService #VirginiaJobs #CareerOpportunity
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  For over 20 years, we’ve made our Partners’ customers the highest priority. We’ve perfected the art of driving performance and increasing revenue. Above all, we’ve understood from the beginning that your brand relies on us to make a positive first impression, to strengthen relationships and to maximize sales. Trust us to provide premier contact center customer service and sales solutions, all backed by the best technology in the business. Because we aren’t just call center experts. We are an organization of performers. We are entrepreneurs and achievers. We are Results.

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