AAA - American Automobile Association
Customer Service Representative - Insurance
This job is now closed
Job Description
- Req#: JR202532869
Employer Industry: Insurance Services
Why consider this job opportunity:
- Starting pay of $23.00 – $25.00/hour, with an additional $1.00/hour for bilingual (English/Spanish) fluency
- Comprehensive benefits package including health coverage, 401(K) with company match, and tuition assistance
- Opportunities for growth and advancement within the organization
- 100% virtual training for 4 to 5 months, followed by a remote work schedule
- Employee discounts on various services including insurance and travel
- Supportive and diverse work environment focused on delivering exceptional member service
What to Expect (Job Responsibilities):
- Answer inbound calls and assist members with questions related to AAA memberships
- Deliver personalized solutions and recommend valuable products and services
- Engage with members using strong communication and a friendly, problem-solving mindset
- Resolve issues efficiently in a non-scripted environment
- Participate in ongoing coaching and development to enhance performance
What is Required (Qualifications):
- Prior customer service experience, preferably in a call center
- Excellent communication skills (written, verbal, and listening)
- Ability to multitask and navigate computer systems in real time
- High school diploma or GED
- Must reside within 80 miles of the Houston Branch office
How to Stand Out (Preferred Qualifications):
- Spanish fluency is a plus
- Demonstrated ability to uphold productivity and confidentiality in a remote setting
- Flexibility and a "can-do" mindset with a willingness to adapt to change
#InsuranceServices #CustomerService #RemoteWork #CareerOpportunity #DiversityAndInclusion
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
American Automobile Association is a federation of motor clubs throughout North America.
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