Government of Canada - Central

customer service manager - automobiles


Pay36.50 / hour
LocationGatineau/Quebec
Employment typeFull-Time

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  • Job Description

      Req#: 44313049

      Overview

      Languages

      English or French

      Education

      • Bachelor's degree

      Experience

      3 years to less than 5 years

      On site

      Work must be completed at the physical location. There is no option to work remotely.

      Work setting

      • Automobile dealership

      Responsibilities

      Tasks

      • Manage staff and assign duties
      • Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
      • Determine merchandise and services to be sold
      • Determine staffing requirements
      • Resolve issues that may arise, including customer requests, complaints and supply shortages
      • Conduct performance reviews
      • Supervise office and volunteer staff

      Supervision

      • 5-10 people

      Experience and specialization

      Computer and technology knowledge

      • Word processing software
      • Database software
      • Project management software
      • Inventory control software
      • Electronic mail
      • Spreadsheet

      Additional information

      Security and safety

      • Criminal record check
      • Credit check

      Transportation/travel information

      • Own transportation
      • Own vehicle
      • Willing to travel cross-border
      • Valid driver's licence

      Work conditions and physical capabilities

      • Work under pressure
      • Attention to detail
      • Sitting
      • Combination of sitting, standing, walking

      Personal suitability

      • Adaptability
      • Collaborative
      • Efficiency
      • Goal-oriented
      • Positive attitude
      • Proactive
      • Client focus
      • Efficient interpersonal skills
      • Excellent oral communication
      • Excellent written communication
      • Team player
      • Patience
      • Ability to multitask

      Benefits

      Health benefits

      • Health care plan

      Financial benefits

      • Bonus
      • Commission
      • Group insurance benefits

      Other benefits

      • Free parking available
      • Learning/training paid by employer
      • Paid time off (volunteering or personal days)
      • Team building opportunities
      • Parking available
      • Wellness program
  • About the company

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