• Job Description

  Req#: REF51523R

  Company Description

  JYSK has expanded from one store in Denmark in 1979 to more than 3000 stores worldwide today. To secure future growth, we need the best employees.

  JYSK is establishing a Customer Service Team and we are looking for a Customer Service Manager to be the driver of the process.

  Are you positive, energetic and willing to go the extra mile to make the customer happy?

  Do you want to build a team and result driven environment around you.

  Then you might be just the one we are looking for.

  Job Description

  JYSK is looking for a Customer Service Manager

  We are now looking for an ambitious and result-driven leader to the exciting position as Customer Service Manager for JYSK. If you have experience in leading sales oriented Customer Service Center you might be the one we are looking for!

  As a Customer Service Manager you are overall responsible for managing operations of our Customer Service Center facilitating both online and store customers. You have personnel responsibility for approximately 10-13 Customer Service Supporters whose main task is to answer customers’ questions by phone, email, chat and social media. You report directly to the Country Director with a dotted line to the head office of JYSK in Denmark.

  Your work will consist following elements:

  • Responsibility of day to day customer service and administrative tasks
  • Coaching and leading employees
  • Create and follow up budget and profit
  • Responsibility to set and follow up KPI’s and SLAs
  • Manage and define existing service/business model
  • Recruiting and retaining employees
  • Support the stores and secure optimal co-operation between the distribution center, stores & customers

  Position is suitable for person who thrive in leading role and knows how to inspire and motive people to get the best possible results. As an experienced manager, it is natural for you to drive a team and create a good business atmosphere with having also a hands-on attitude yourself. In this role you have opportunity to develop customer service center to offer world-class service.

  Qualifications we are looking candidate to have are

  • enjoys fast paced environment where customer is in focus
  • result oriented leader with strong experience of leading others in a managerial role in Customer Service Center
  • solid experience and constant drive for development and changes
  • natural leader, independent and analytical
  • great communication skills and can convey information in a clear and pedagogical way
  • good ability to plan and prioritize
  • fluent in English both verbally and written

  JYSK offers you

  • unique opportunities for personal and professional development and first-class practical trainings
  • the chance to compete, win and celebrate excellent performance
  • an intense and customized introduction period with Customer Service Manager from another JYSK country as a buddy/mentor for you
  • take part in creating a motivated and competitive customer service team
  • competitive salary
  • great opportunities for professional development in an international company
  • personal development with first-class practical trainings
  • key position in an inspiring and energetic team
  • versatile and challenging tasks
  • a great company culture and team spirit

• About the company

  JYSK delivers a great Scandinavian offer for everyone within sleeping and living. We are a global retail chain of stores and web shops, and part of the family-owned Lars Larsen Group. In Germany and Austria, the stores are named DÄNISCHES BETTENLAGER, while JYSK is the name of the stores in all other countries.

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