• Job Description

  Req#: DPDHGLOBAL25987ENGLOBALEXTERNALEARCU

  Position: Customer Service Manager ( Automotive press)
  Location: Milton Keynes (MK5 8HL)
  Contract Type: Permanent (Full-Time)
  Shift pattern: Day Time Only (Mon -Fri ) 37.5 hrs
  Criminal Check required: No

  Closing date: 26th October 2023

  DHL Inside Track, Finished Vehicle Solutions, is seeking a Customer Service Manager to play a vital role in building and maintaining customer relationships, as well as supporting and developing a team.

  WHAT DOES THE ROLE ENTAIL?

  • Collate and distribute key monthly reports, taking the time to analyse and feedback trends and insights whilst monitoring KPI & SLA compliance
  • Co-ordinating tasks, training and responsibilities within the team.
  • Train, develop and coach a team of Press Specialists and Administrators
  • Participate in face-to-face presentations with the customers, on a monthly and quarterly basis. reviewing fleet performance, areas of success and areas for improvement.
  • Account Management ensuring clear and effective communication with the customers and wider DHL Inside Track business.
  • Oversee all processes required to deliver the expected service and ensure processes and WI are maintained.
  • Ensure the team is adequately resourced, managing time spent with customers, holidays and sickness.
  • Weekly team, Inc Operational and Driven Moves teams meetings to highlight any key business messages, manage workloads and gain feedback.
  • Establish a regime of regular engagement and feedback with the team and customers.
  • Monitor monthly invoices, ensuring they are submitted to the customers on time and paid within 30 days
  • Pre meetings with your line manager to run through the agenda of the monthly/quarterly reviews objectives, working on career plans and employee development.

  WHAT DO WE NEED FROM YOU?

  • Strong communicator at various levels - ability to assess individual customer needs
  • Strong Administration skills with the ability to prioritise
  • Proven track record in a customer service environment
  • IT literate and able to adopt to new technologies.
  • Excellent communication both verbally and written.
  • Drive best practices across the Inside Track business and beyond.
  • Automotive press experience and knowledge - Desirable

  DHL BENEFITS:

  
  As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

  • On Site Benefits: parking, Canteen provisions, Uniforms
  • 25 days holidays Plus bank holidays
  • Free confidential 24/7 GP Service
  • Hundreds of discounts (including Groceries, Retail, Childcare + Gym and more )
  • Affordable loans & Enhanced Pension Scheme
  • Yearly free flu jabs and Employee Assistance Programme
  • Fully supported ongoing training with our manufacturer partner, to allow career progression.
  • Discount off medical cash plans including cover for dental and eye care
  • 24/7 employee support service for you (+ family) with access to free counselling and much more: https://supplychainjobs.dhl.com/jobs/our-benefits/

  OUR APPROACH TO DIVERSITY & INCLUSION

  We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our Global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

  BE AN ESSENTIAL PART OF EVERYDAY LIFE

  DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

• About the company

  We are an international team of over 400,000 shipping professionals, united by a passion for logistics. And we work in a unique environment. DHL is as innovative as a start-up, with the power of an international organization.

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