Almo
HVAC Technical Support Specialist (Mini Split Focus)
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Job Description
- Req#: 282969
Employer Industry: Fulfillment and Customer Service
Why consider this job opportunity:
- Salary range is competitive and commensurate with experience
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to lead a dynamic team and implement strategic plans for customer service
- Engage in continuous self-development to enhance customer service and management skills
- Work in a company that values diversity and equal opportunity
What to Expect (Job Responsibilities):
- Oversee the daily operation of the customer service department
- Monitor and evaluate Salesforce usage and adjust workload as needed
- Advise customers on service-related issues and assist in troubleshooting orders
- Train and supervise customer service staff, ensuring high performance
- Develop and implement policies and procedures for effective department operations
What is Required (Qualifications):
- Bachelor’s Degree
- Minimum of 5 years of customer service and management experience
- Demonstrated ability to lead and communicate effectively with staff at all levels
- Proficiency in MS Office Suite and incident management tools
- Exceptional written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- Customer Service Certification is a plus
- Experience in a supervisory role within a customer service environment
#CustomerService #Management #CareerOpportunity #TeamLeadership #EqualOpportunityEmployer
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
The nation’s leading independent distributor of Appliances, Consumer Electronics, Pro AV Equipment, Housewares and Indoor and Outdoor Living Products.
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