Employer Industry: IT Services and Health Solutions

Why consider this job opportunity:
- Competitive compensation with a robust benefits package
- Opportunity for career advancement and growth within the organization
- Fully remote work, providing flexibility to work from anywhere
- Comprehensive medical, dental, and vision care included
- Employer-paid life insurance and disability coverage
- Training time for personal development and education assistance program

What to Expect (Job Responsibilities):
- Maintain customer satisfaction and improve overall service issues
- Lead the support team in creating logistics, support materials, and management
- Provide helpdesk support and establish proper escalation paths
- Navigate the SolarWinds Web Helpdesk for tracking service requests
- Develop documentation for end user frequently asked questions

What is Required (Qualifications):
- Bachelor’s Degree in Computer Science, Engineering, or related field, or equivalent experience
- 10 years of relevant experience as a Customer Service Engineer/Helpdesk Specialist
- Proven experience as a customer service manager or help desk support manager
- Excellent oral and written communication skills in a virtual team setting
- Strong technical skills within Windows, with analytical and troubleshooting abilities

How to Stand Out (Preferred Qualifications):
- Active VA Public Trust clearance
- Experience supporting the Department of Veterans Affairs or other federal organizations
- Prior successful experience working in a remote environment

#ITServices #HealthSolutions #RemoteWork #CareerOpportunity #CustomerServiceManagement

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.