• Job Description

  Req#: req32149

  Customer Service Officer

  Long Service Corporation

  Fair Trading NSW - Department of Customer Service

  Fair Trading and Regulatory Services works across a broad portfolio of functions and projects to deliver better regulation in NSW. Regulations that are modern, innovative and collaborative, competitive for businesses, responsive to our customers’ needs, protect the community we serve and give people confidence to engage in economic and social activities. Our vision is for a safer community and a vibrant economy, supported by better regulation.

  Within Fair Trading and Regulatory Services, the Long Service Corporation manages building and construction industry and contract cleaning industry portable long service schemes.
  
  An opportunity has arisen for a number of Customer Service Officer’s to join the LSC team to deliver high quality advice and customer service to a varying customer base by providing information on a wide range of complex matters to ensure compliance with legislation.

  If this sounds appealing to you, we welcome your application!

  Details are as follows:

  • Salary: Clerk Grade 5/6, commencing at $93,295 plus superannuation and leave loading
  • Duration: Multiple temporary and ongoing opportunities
  • Location: Gosford
  • Closing Date: Wednesday, 13 March 2024 @ 9:59 am (AEDT)

  Some of the key responsibilities for this role include:

  • Provide timely, accurate and consistent advice to customers by providing in-depth solutions on a wide range of complex matters relating to legislative obligations and entitlements.
  • Create and maintain the accuracy, currently and integrity of the Corporation’s records in accordance with legislative requirements.
  • Investigate, analyse, and determine applications to approve or reject within delegations in one or more of the following areas of LSC business in according with legislation:
    -Registration of Workers or Employees
    -Service Record entitlements
    -Claims Applications
    -Levy payments
  • Respond to complex enquiries and complaints with tack and sensitivity; provide relevant information and, where appropriate, escalate the matter to a manager.

  To be successful in this role, you will need:

  • Demonstrated use of sound judgement and discretionary skills to ensure that decisions, actions, and outcomes are delivered in accordance with legislative requirements and appropriate delegations.
  • Experience managing competing priorities in a diverse customer service and regulatory environment.
  • Proven experience communicating effectively with a wide range of stakeholders and industry partners.

  Knowledge and experience with Long Service Corporation systems, legislation, policies, and procedures will be highly regarded.

  To Apply
  Please submit your resume (max 5 pages) with a cover letter (max 2 pages) demonstrating your capability for the role.

  Salary Grade 5/6, with the base salary for this role starting at $93,295 base plus superannuation

  Click Here to access the Role Description.

  For enquiries relating to recruitment please contact Jyostna Channamadhvuni via jyostna.channamadhvuni@customerservice.nsw.gov.au.

  Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

  Closing Date: Wednesday, 13 March 2024 @ 9.59 am (AEDT)

  Working at Department of Customer Service

  The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

  Visit our Careers site to find out what it means to work for us.

  You Belong Here
  
  We are committed to diversity, inclusion, and new ways of working.
  
  We have 8 million+ reasons to care and want our employees to represent the communities that we serve.
  
  You can view our full diversity and inclusion statement here.
  
  We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via jyostna.channamadhvuni@customerservice.nsw.gov.au or 02 9494 8351.

  For more information, please visit

  Information on some of the different types of disabilities

  Information on adjustments available for the recruitment process

• About the company

  The Government of New South Wales, also known as the NSW Government, is the Australian state democratic administrative authority of New South Wales.

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