• Job Description

  Req#: req40611

  Customer Service Officer – multiple opportunities (Ongoing)
  

  Grade: Clerk 5/6
  Duration: Multiple ongoing opportunities
  Closing Date: 9:59AM Monday 19 May 2025
  Location: Parramatta Offices 2–3 days per week, with hybrid and flexible working conditions available.
  

  The Long Service Corporation (LSC) manages portable long service schemes for the building and construction industry and contract cleaning industry. We are now launching a NEW scheme to provide portable long service benefits to the community services industry. Be part of this growing team, working within the Customer Service Team to deliver great outcomes for our customers and stakeholders (internal and external).
  

  To learn more about LSC, click Home - Long Service Corporation
  

  An opportunity has arisen for a number of Customer Service Officer’s to join the LSC team to deliver high quality advice, and customer service to a varying customer base by providing information on a wide range of complex matters to ensure compliance with legislation.
  

  Some of the key responsibilities for this role include:
  • Provide timely, accurate and consistent advice to customers by providing in-depth solutions on a wide range of complex matters relating to legislative obligations and entitlements.
  • Create and maintain the accuracy, currency and integrity of the Corporation’s records in accordance with legislative requirements.
  • Investigate, analyse, and determine applications to approve or reject within delegations in one or more of the following areas of LSC business in according with legislation:
  o Registration of Workers or Employees
  o Service Record entitlements
  o Claims Applications
  • Respond to complex enquiries and complaints with tack and sensitivity; provide relevant information and, where appropriate, escalate the matter to a manager.
  • Complete UAT Testing and work on system design, delivery and improvements supporting the implementation of new schemes.
  • Stay abreast of legislation and policy requirements and updates, including learning new legislation as new schemes commence.
  
  To be successful in this role, you will need:
  • A proactive approach with strong problem-solving skills, focusing on finding effective solutions and taking initiative.
  • A proven ability to quickly adapt to new technologies and effectively navigate a variety of systems.
  • Demonstrated use of sound judgement and discretionary skills to ensure that decisions, actions, and outcomes are delivered in accordance with legislative requirements and appropriate delegations.
  • Experience managing competing priorities in a diverse customer service and regulatory environment.
  • Proven experience communicating effectively with a wide range of stakeholders and industry partners.
  • A growth mindset with the resilience to navigate change, embrace challenges, and continuously improve processes and outcomes.
  • Knowledge and experience with Long Service Corporation systems, legislation, policies, and procedures will be highly regarded.
  

  To Apply
  Please submit your resume of no more than 5 pages for review, together with a cover letter of no more than 2 pages demonstrating your capability for the role.
  

  Important contacts
  If you have questions about the roles, contact Tess Parker via email at tess.parker@longservice.nsw.gov.au
  
  

  Salary Grade 5/6, with the base salary for this role starting at 97,027 base plus superannuation

  Click Here to access the Role Description .

  For enquiries relating to recruitment please contact Lauren Alcorn via Lauren.Alcorn@customerservice.nsw.gov.au.

  Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

  Closing Date: Monday 19th May 2025 at 9:59am

  Careers at Department of Customer Service

  A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
  

  Belong in our diverse and inclusive workplace
  
  The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
  
  You can view our full diversity and inclusion statement here.
  
  We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Lauren.Alcorn@customerservice.nsw.gov.au or 02 9494 8351.

  For more information, please visit
  

  Information on some of the different types of disabilities

  Information on adjustments available for the recruitment process

  
  

• About the company

  The Government of New South Wales, also known as the NSW Government, is the Australian state democratic administrative authority of New South Wales.

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