TSA Group - Australia
Customer Service Officer
This job is now closed
Job Description
- Req#: REF982P
- Fully paid comprehensive training
- Permanent Full-Time and Part-Time roles available
- Salary- $53, 000 - $55,000 + Superannuation ($26.50 - $27.50 per hour)
- Monday – Friday, operating on a rotating roster between 7am – 7pm
- Encourage, support and educate customers updating information through their self-service portals
- Use critical thinking and a solution driven mindset to resolve customer enquiries
- Provide assistance to vulnerable customers with an empathetic approach
- A rewarding role where you can make a difference
- On-going support and development
- Work your way up and through the business with internal progression opportunities
- Be a part of fun and exciting events throughout the year
- Health and wellness benefits
- Must be an Australian Citizen and at least 18 years of age
- Confident in navigating multiple systems
- Excellent written and verbal communication skills
- Compassionate and empathetic to vulnerable customers
- Thrive in a rewarding, fast-paced environment
- Goal orientated with motivation to learn new skills
- Website: https://tsagroup.com.au/
- Instagram: tsa_group_
- LinkedIn: https://www.linkedin.com/company/tsa-group-australia/
Company Description
TSA is an Australian-owned business specialising in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.
We’re a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by revolutionising the way they connect and communicate with brands.
Job Description
This is an exciting opportunity to represent a Government Agency, supporting Australian customers enquires in relation to their government entitlements.
We are growing our team and looking for Customer Service Officers to join us in our West Perth office.
Role Details:
What will a normal day look like?
As a Customer Support Officer, you will be servicing customers Government entitlement enquiries. Our job is to ensure we resolve customers enquiries efficiently and effectively, whilst upholding the highest level of customer care and empathy.
What’s in it for you:
Qualifications
Who are you?
*Eligible applicants must hold Australian Citizenship, be 18 years of age and pass a series of pre-employment and police checks*
Part of our recruitment process will require you to complete a chat and video assessment when you apply.
Additional Information
Want to know more? Check out our social media pages:
About the company
Build brilliant customer relationships with TSA's consulting services. We help Australian businesses with CX strategy, technology, back office BPO and outsourcing solutions.
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