• Job Description

  Req#: req37110

  Customer Service Officer

  Clerk Grade: 3/4 Temporary, 3-month opportunity with a possible extension of up to 5 months
  Location: Sydney (Supporting McKell, 1 Oxford St, and 231 Elizabeth St)
  Salary Band: $79,032 to $86,539 plus super

  About the Opportunity

  The Customer Service Officer plays a crucial role within Workplace Services, supporting the daily operations of three key buildings: McKell, 1 Oxford St, and 231 Elizabeth St. You’ll be part of a small, dedicated team that ensures high-quality support for staff and facilities. Your work will directly impact the smooth running of essential services such as fleet management, building orientations, security access management, first-level facilities support, and emergency management.

  This role requires in-office attendance 5 days a week to maintain the high standard of support required for both staff and building operations.

  Your Day to Day

  In this role, you will:

  • Respond to customer inquiries on a wide range of matters, providing accurate and timely advice via phone, face-to-face, or in writing.
  • Manage fleet services, assist with building orientations, and handle security access management.
  • Provide first-level support for facilities issues, as well as manage mailroom and digital mail scanning services.
  • Maintain and update records and databases to ensure all information is accurate and easily accessible.
  • Coordinate routine financial transactions and purchasing services, ensuring compliance with agency standards.
  • Support emergency management protocols and procedures to ensure staff safety.
  • Assist with general administrative tasks such as records management, meeting coordination, and preparing correspondence.

  To Be Successful in This Role

  The ideal candidate will:

  • Have experience in fleet management, mail handling, facilities support, and visitor management.
  • Be proactive and organized, capable of managing multiple tasks in a high-volume, fast-paced environment.
  • Demonstrate strong customer service skills, responding to inquiries and issues with professionalism and efficiency.
  • Show attention to detail and the ability to meet deadlines while maintaining accuracy.
  • Be familiar with managing building security, emergency protocols, and maintaining operational continuity.

  How to Apply

  If this opportunity sounds right for you, apply now by submitting your updated resume and a cover letter outlining how you meet the key requirements of the role.

  For any questions, feel free to reach out to Ariane Torres, Service Delivery Team Lead, at ariane.torres@customerservice.nsw.gov.au

  Salary Grade 3/4, with the base salary for this role starting at $79,032 base plus superannuation

  Click Here to access the Role Description . For enquiries relating to recruitment please contact Rodrigo Sandoval via rodrigo.sandoval@customerservice.nsw.gov.au.

  Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

  Closing Date: Friday, October 18th, 2024 at 10:00 am

  Careers at Department of Customer Service
  A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
  

  Belong in our diverse and inclusive workplace
  
  The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
  
  You can view our full diversity and inclusion statement here.
  
  We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact rodrigo.sandoval@customerservice.nsw.gov.au or 02 9494 8351.

  For more information, please visit
  

  Information on some of the different types of disabilities

  Information on adjustments available for the recruitment process

  
  

• About the company

  The Government of New South Wales, also known as the NSW Government, is the Australian state democratic administrative authority of New South Wales.

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