Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Who We Are: Wolters Kluwer: The world is a big place, find your place here.

What We Offer:

The Customer Service Operations Associate role offers growth potential opportunities, professional development, an engaging small team environment, remote work opportunity, weekends off, and amazing benefits.

What You'll be Doing:

The Customer Service Operations Associate (“CSOA”) - Filing Manager is a member of the Account Services Department within CT’s Business Licensing (“BL”) Team. CSOA is primarily responsible for preparing and submitting BL filing applications necessary to obtain, amend, renew or close licenses for our clients.

Our Main Office Location: 140 Grand Street, White Plains, NY, but you can work remotely.

Hours: 8:00 a.m. - 5:00 p.m. ET or 9:00 a.m. - 6:00 p.m. ET, Monday - Friday (Shift includes an hour-long lunch break and two 15-minute breaks but there is flexibility if needed)

Key Tasks:

• Submit 50-100 applications per week (varies based on complexity of filings)
• Prepare and file standard, advanced and specialized applications and renewals across a variety of clients and industries
• Work closely with Customer Success Associate-Account Managers (“CSA”) to ensure timely fulfillment of all pending filing orders and to resolve any barriers to licensure
• Ensure that any changes to the filing process are documented within our internal database by relaying any such changes to BL’s onboarding and/or research teams
• Operate efficiently within an internal collaborative team environment

You're a Great Fit if You Have:

• An Bachelor's degree and/or relatable experience in a customer focused environment
• Experience w/ business licensing (Don't worry, it's not a requirement, just helpful)
• Knowledge of Microsoft Office Suite applications including Word, Excel and Outlook, along with excellent data entry skills
• Excellent written and verbal communication skills
• Strong multitasking skills and are able to problem solve
• Excellent analytical, organizational, and time management skills
• Thrive in a fast-paced, high-energy environment
• Experience with accurately entering data
• Ability to be discrete when handling sensitive data

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.

Compensation:

Target salary range CA, CT, CO, NY, WA: $42,750-$58,500

This role is eligible for Bonus.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.