Who We Are Looking For

Every day, Cambia ’s dedicated team of Customer Service Professionals (CSPs) are living our mission to make health care easier and lives better. As the face of Cambia, our CSPs play multiple roles – l istener, problem-solver, investigator and advocate – all in service of making our members’ health journey s easier and day s brighter . Do you have a passion for serving others and learning new things? Do you thrive as a part of a collaborative, caring team? Then this role may be the perfect fit.

As a CSP representing Regence and other Cambia operated health plans , you’ll act as the bridge between Cambia and those we serve , including members, providers and other health care professionals. You’ll answer incoming calls on recorded lines, provid ing guidance and resources on benefits, claims and eligibility. You’ll advocate for our members, track down answers to tricky questions and ask for support when you’re stuck. (At Cambia, you’ll always get help when you need it.) In exchange for your excellent customer care , we provide competitive pay, career growth opportunities, a generous benefits package, and flexible and remote options to help you balance priorities in and outside of work .

What You Bring to Cambia

Qualifications:

• High school diploma or equivalent

• 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital , medical office or similar industry with extensive customer contact; or equivalent combination of education and experience.

• Proficient PC skills and an ability to navigate multiple applications while on call s .

• Ability to apply mathematical concepts and calculations.

Skills and attributes:

• Excellent m ultitasking skills under pressure .

• Resilience, patience and a positive attitude in the face of challenges .

• Clear, concise and empathetic demeanor while responding to inquiries and requests.

• Proactive problem-solving skills and a knack for asking insightful questions to clarify callers’ needs.

• Sound decision-making and flexibility in a fast-paced environment.

• Willing to learn and a dapt to change s in products and regulations and integrate feedback to improve skills and capabilities.

• Equally comfortable collaborating with a team and work ing independently.

• Ability to handle sensitive and confidential information with discretion.

• Preferred: k nowledge of medical terminology and coding.

What You Will Do at Cambia

• Serve as your callers’ guide and advocate , tackling tricky issues and answering questions about benefits, claims and eligibility.

• Roll up your sleeves and do the necessary research to find answers when you don’t have them.

• Bring a positive and professional approach to providing every caller with accurate , compliant information .

• Tailor your communication s to meet each caller's unique needs .

• Stay one step ahead by spotting and addressing potentially difficult issues b efore they arise .

• Prioritize caller satisfaction while representing Cambia’s mission and values .

• S eek opportunities to collaborate and improve your skills through feedback and learning.

Your Work Environment

• May be required to work overtime.

• May be required to work outside normal hours.

• Our call center is open [enter correct hours for line of business here] .

• Required to have high-speed internet connection.

• Private, distraction free work space .

Why Cambia?

When you work at Cambia, you become part of a purpose-driven, award-winning culture built on trust and innovation. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy, and team spirit always shine through.

We believe a career at Cambia is more than just a paycheck – and that your compensation should be, too. Our compensation package includes competitive base pay as well as a market-leading 401(K) with a significant company match, bonus opportunities, and more .

In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include:

• Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits

• A nnual employer contribution to a health savings account ($1,200 or $2,500 depending on medical coverage, prorated based on hire date)

• P aid time off varying by role and tenure in addition to 10 company holidays

• U p to a 6% company match on employee 401k contributions, with a potential discretionary contribution based on company performance (no vesting period)

• U p to 12 weeks of paid parental time off (eligible day one of employment if within first 12 months following birth or adoption)

• Award-winning wellness programs that reward you for participation

• Employee Assistance Fund for those in need

• Commute and parking benefits

For a full list of benefits, visit our External Total Rewards page.

We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required .

If you need accommodation for any part of the application process because of a medical condition or disability, please email CambiaCareers@cambiahealth.com . Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy . As a health care company, we are committed to the health of our communities and employees during the COVID-19 pandemic. Please review the policy on our Careers site.

We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.

If you need accommodation for any part of the application process because of a medical condition or disability, please email CambiaCareers@cambiahealth.com . Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy . As a health care company, we are committed to the health of our communities and employees during the COVID-19 pandemic. Please review the policy on our Careers site.