• Job Description

  Req#: 395431

  About us

  Join our team at Foundever!

  Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and W@H), and now we are looking for you to join our team!

  Customer Service Specialist with Spanish

  Location: Remote from Poland

  Your daily tasks:

  ✅ Providing the highest level of customer service (Chat/E-mail/Phone);

  ✅ Answering incoming calls and meeting targets set by the customer and management;

  ✅ Following company policies and procedures, ensuring quality;

  ✅ Performing daily tasks in an efficient and timely manner;

  ✅ Achieving quality goals for calls and customer satisfaction.

  What do we expect from you?

  Language: Proficiency in Spanish (B2) and English (B2);

  Experience: Cool if you have experience in sales;

  Technology: Knowledge of MS Office and developed computer skills;

  Personality: Motivated and enthusiastic.

  Advantages will be:

  Ability to prioritize and plan;

  Independence AND ability to work with minimal supervision;

  Ability to solve problems;

  Attention to detail;

  Sales skills;

  Soft skills.

  Working conditions:

  Type of contract: employment contract

  Basic salary + bonuses

  Work environment: Remote work from Poland

  What else should you know?

  Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.);

  We offer private Medicover insurance;

  Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;

  Professional development through training and cross-location cooperation at the international level.

  Company Overview:

  Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

• About the company

  At Sitel Group, we redefine the way brands connect with their customers – one experience at a time. With our People First culture, we have a commitment to our associates to allow for tremendous growth across an exciting range or global opportunities, including working from home. In fact, around 93 percent of our non-agent positions are filled by internal talent today. We know our success is due to our diverse, talented and passionate people. Begin your journey today!

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