Overview:
We are seeking a dedicated and proactive Customer Service Representative to join our team. This position is the voice of our company, responsible for handling inbound and outbound calls from clients, insureds, and other external customers. You will be expected to manage inquiries promptly and efficiently, ensuring exceptional customer service at all times.

Essential Functions:

• Manage a high volume of inbound and outbound calls and emails with efficiency and timeliness.

• Route calls to the appropriate department or person as necessary.

• Escalate customer, client, or insured concerns to leadership when needed.

• Follow company guidelines and procedures for communications.

• Accurately input data into claim intake forms.

• Make outbound calls directly to insureds as assigned.

• Provide support for a variety of administrative tasks.

• Communicate with RYZE adjusters to determine availability and suitability for claims.

• Perform other duties as assigned.

Requirements:

• High School Diploma required; Bachelor's degree preferred.

• 1-2 years of customer service experience.

• Strong organizational and time management skills.

• Analytical and proactive problem-solving abilities.

• Excellent oral and written communication skills.

• Proficient in MS Office (Word, Excel, Outlook) and typing skills.

• Ability to speak Spanish is a plus.

If you are a motivated individual with a passion for customer service and the ability to thrive in a fast-paced environment, we encourage you to apply!