Community Health Plan of Washington
Customer Service Rep I
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Job Description
- Req#: CUSTO002676
Employer Industry: Healthcare Insurance
Why consider this job opportunity:
- Starting salary of $21.00 per hour, with a 5% annual incentive target based on performance
- Comprehensive benefits package including medical, dental, vision, and prescription coverage
- Opportunity for career advancement and growth within the organization
- Flexible work environment with a fully remote position
- Generous time off policies including 17 days of PTO, 10 standard holidays, and two floating holidays
What to Expect (Job Responsibilities):
- Respond to member inquiries regarding benefits, eligibility, and claims status, ensuring first call resolution
- Document inquiries and complaints accurately in the computer database
- Meet attendance and call quality standards
- Perform job functions with attention to detail and within established timeframes
- Other duties as assigned by the employer
What is Required (Qualifications):
- Minimum of one (1) year of customer service and/or call center experience, preferably in insurance or managed care
- Knowledge of Washington Apple Health state medical insurance and medical terminology
- Excellent verbal and written communication skills, including typing
- Ability to use MS Office products such as Outlook, Word, and Excel
- Must successfully pass a criminal background check and meet vaccination requirements
How to Stand Out (Preferred Qualifications):
- Experience working in a provider setting
- Familiarity with healthcare protocols and procedures
- Strong analytical and problem-solving skills
#HealthcareInsurance #RemoteWork #CareerGrowth #EmployeeBenefits #CustomerService
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Community Health Plan of Washington puts you at the center of your care, so when your needs change, we change too. That includes expanding our virtual care services, making personal phone calls to check on you, and providing home delivery of your presc...
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