• Job Description

  Req#: 58653862208

  WHAT YOUR NEW MANAGER WANTS YOU TO KNOW:

  We’re looking for a dependable individual who enjoys working in a team-oriented environment. Our ideal candidate has a positive attitude and is passionate about providing world class customer service to Abbvie practices and sales representatives. This role will require you to think outside the box and connect with different individuals within customer operations to come up with creative solutions to customer issues. If you would like to be a part of this dynamic and excellence focused team, I would be very interested in receiving your resume. Let’s discuss what you can bring to the team and the opportunities Abbvie can provide for your career.”

  *YOU ARE more than just a title, YOU ARE…

  A Relationship Builder – You will build relationships with team members, field reps and new customers wishing to purchase Abbvie products. Responsibilities include facilitating new account setup and account changes, making welcome calls to new customers, and providing guidance on our processes.

  A Troubleshooter– You will work closely with our partners in credentialing to solve issues preventing a customer from setting up an account. Problem solving and finding creative solutions to issues that come up will be a key part of this role.

  A Team Player – The team serves as a one stop shop handling inbound and outbound calls. CXRs foster the growth of a strong customer base through creating positive interactions and building strong relationships to support customers and field sales representatives.

  Key Duties and Responsibilities

  · Facilitate new account setup and account changes, making welcome calls to new customers and provide guidance on our processes

  · Be a customer SME. You will receive and answer customer and field inquiries, investigate and follow up on requests, triage calls, and resolve issues.

  · Resolves issues and answers questions with highest degree of quality and accuracy in accordance with company vision and values. Ethically and responsibly complies with all company standards, guidelines, standard operating procedures, and all applicable laws.

  · Completes follow-up calls, emails and/or case updates to customers and sales representatives within service level requirements.

  · Provide excellent customer service while always acting in a professional and courteous manner.

  · Work cross functionally with different groups within customer operations to quickly resolve customer issues.

  · Establish phone presence - commanding and engaging, ability to create rapport, network, build, and maintain productive business relationships

  · Demonstrate effectiveness working independently and in a team environment

  · Proactively identifies areas of opportunity and presents them to team leadership.

  · Utilize reports to monitor, track and ensure completion of work as needed.

  · Read, analyze, and interprets common scientific or technical information, financial reports and legal documents.

  · Perform accurate and complete work, within deadlines, with or without direct supervision

  
  

  Qualifications:

  · 2-4 years of Customer Service Experience

  · Salesforce experience

  · SAP experience

  · Experience working in a team-oriented, collaborative environment

  · Experience working with MS Office Suite

  · High School Diploma (Bachelor’s Degree preferred)

  Skills and Abilities:

  · Excellence Focused

  · Optimistic

  · Inquisitive

  · Attention to detail and the ability to multitask and meet deadlines

  · Ability to communicate effectively, orally and in writing, with employees and all other internal/external contacts #LI-AA

  
  

  AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

  
  

• About the company

  AbbVie is an American publicly traded biopharmaceutical company founded in 2013.

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