0200-Laurinburg (0200-Laurinburg)
22021 Skyway Church Road, 28364

!*!

In 2022, Meritor, Inc. was acquired by Cummins Inc., combining the capabilities, talent and resources of our two companies. Now a business unit within Cummins’ Components segment called Cummins-Meritor, we provide a range of industry-leading components, including axles, brakes, suspensions, drivelines and aftermarket parts, for the commercial vehicle and industrial markets.
It’s an exciting time to be part of Cummins-Meritor, and we’re looking for team members to help us bring big ideas to life. Apply today to create new possibilities.

Job Flexibility

• Onsite: This position requires an employee to be on-site on a full-time basis.

Overview

• The Customer Service Representative will support Meritor commitment to the customer by performing their job duties to support customer requirements.
• The Customer Service Representative is responsible for quality.
• The Customer Service Representative has the authority to stop production, if necessary to correct quality problems.
• The Customer Service Representative must perform and maintain payout transactions, metrics updates and shipping order board.
• The Customer Service Representative will demonstrate product knowledge by: knowing where assemblies are used, knowing the consequences of producing a poor quality product as it relates to customer satisfaction and the impairment of vehicle safety.

Job Responsibilities

• The Customer Service Representative is responsible for maintaining and troubleshooting EDI transactions and informing supervisor of schedule changes/delivery promises.
• The Customer Service Representative serves as point of contact to outside customers and must ensure a timely response to customer issues as encountered.
• The Customer Service Representative is responsible to produce assemblies that meet all customer quality requirements.
• The Customer Service Representative is responsible to adhere to and support all quality, safety, production goals and requirements; the Customer Service Representative will support continual improvement within the organization, the Customer Service Representative is required to become competent in customer satisfaction, the Customer Service Representative will perform other duties as assigned by supervision.

!*!

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee is regularly required to talk, hear and speak.
• The employee is required to stand, sit, walk, reach, use fingers, handle or feel objects, tools or controls
• The employee must frequently lift or move up to 40 pounds.
• Specific vision abilities required include close vision and the ability to adjust focus.
• Exercise sound judgment in reacting to problems,

Working Environment:

• Climate controlled environment
• Factory type environment

Competencies:

• Is committed to the customer
• Drives for Continual improvement
• Fosters Open Communication

Skills/Education/Experience:

• High School Diploma or GED preferred.
• 2 Year Business related degree preferred.
• Excellent Written and Verbal Communication Skills.
• Must be able to perform computer functions as required.
• Product line experience preferred.

Bonus Potential

This position is eligible for Cummins-Meritor’s Incentive Compensation Plan, which offers payouts based on company performance.

Benefits

Cummins-Meritor provides a comprehensive total rewards benefit program. Options include medical, dental, vision, Health savings account, flexible spending accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, employee assistance program, vehicle discounts and more.

Diversity Statement

At Cummins-Meritor, all are welcome. Our focus is on creating a people-focused culture that enables each one of us to perform at our best. Celebrating the uniqueness of our individual team members helps us build diverse teams where we all can thrive. At Cummins-Meritor, we run together. You belong here.

Equal Employment Opportunity Statement

Cummins-Meritor is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Meritor is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.