CUSTOMER SERVICE REPRESENTATIVE – JOTS – CORPORATE OFFICE - (BARRON, WI)

The work schedule will be Monday-Friday Midwest Hours.

These individuals must be available to work overtime as business needs arise.

Relocation is not eligible for this role.

RESPONSIBILITIES:

The person in this position:

• Coordinates and processes all assigned organizational, sales and customer requests and data entry.
• Performs all functions involved in the entering of customer orders to the mainframe to include orders submitted via phone or fax, transferring EDI orders to the mainframe, and making order changes as directed by customers and sales accurately and timely.
• Provides delivery instructions to Corporate based Truck Routing and Centralized Transportation areas as well as updating master customer card information.
• Ensures timely communication and follow through with customers, sales, centralized transportation, and deployment personnel daily.
• Performs resale orders for product movement due to overages/refusals based on OS&D.
• Schedules delivery appointments by phone, email, customer websites.

QUALIFICATIONS:

Required

• Customer Service experience.
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Ability to initiate appropriate action independently.
• Demonstrate problem solving and organizational ability.
• Demonstrate ability to handle detail work accurately and efficiently.

Preferred

• Experience with personal computers and mainframe.

Hormel Foods Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender orientation, gender identity, national origin, disability, or veteran status.